Adam Bechtold

Adam Bechtold 1804 Elm ST Buffalo, MN 55313, United States Home:--LinkedIn Profile: https://www.linkedin.com/in/adam-bechtold-a IT professional with over 10 years of experience in improving network and system operations. Document and execute disaster recovery, business continuity, and incident response plans. A mission to provide reliability and performance in all systems and integrations. Strong knowledge and understanding in various software and programming languages. Sustain functionality and security of computer systems, networks, and remote sites. QUALIFICATIONS SUMMARY • Maintain, troubleshoot a variety of operating systems, network and hardware devices • Manage and train new and existing employees on IT related topics • Lead department employees on new projects • Quick-witted in new technology EDUCATION DeVry University, Edina, MN B.A., Computer Information Systems, Minor: Computer and Information Systems/Analysis & Integration, 2018 GPA: 3.71. Graduated from DeVry University with honors. Design and implement new systems, solve challenging computer-related problems, and bring systems together to improve efficiency and effectiveness. Hands-on experience integrating systems and designing software and web applications through C++, C#, Java, Visual Basic.Net, SQL, and HTML. Ensure that an organization's information systems have the capacity, capabilities, and risk management needed to meet present and future requirements. Honored to be on the dean's list five times from 2016 through 2018 school year. DeVry University, Edina, MN Associate, Network Systems Administration, Minor: Networking Fundamentals, 2013 GPA: 3.73. Graduated from DeVry University with honors. Working knowledge of underlying technology of LANs, WANs, and ISP services. Understanding of OSI models, TCP/IP, routing and switching, and small to large network configuration and troubleshooting. Router configuration, maintenance, and troubleshooting through switches, VLANs and trunk protocols. Operation and management of local and wide networks including network security, policy domain controllers, and performance monitoring and troubleshooting. VOIP and voice administration through enterprise switches and wireless systems. EXPERIENCE RCRI, Minneapolis, MN Systems Support/Administrator, 2016 - Present Maintain over 12 virtual VMware servers and 5 physical servers supporting more than 60 end-user computers. Manage over 60 employees in the company and over 600 external clients. A Dell infrastructure running on Windows operating systems from Windows 7 to Windows Server 2016. System operations consisted of numerous software, cloud-based infrastructures and windows services. Some notable hardware managed within the position are Dell Kace 1000, multiple FTP servers, AppAssure, SharePoint, SonicWALL, multiple spam filters, WSUS, MDT, Vonage VOIP/application system, and much more. Additional tasks consist of creating walkthroughs, security maintenance, creating batch and java scripts, and generating custom Windows images Winmark, Minneapolis, MN IT Helpdesk, 2014 - 2015 As an IT support technician, supporting more than 1200 Franchisees through USA and Canada. Some of the items that were supported consisted of Windows servers- R2, Windows 2000 - XP, Netgear VPN switches, and DRS software database system. 90 percent of the troubleshooting, configuring, and installing was through TeamViewer. The other 10 percent was through phone and email services. Tools that were utilized where CRM to update and manage Franchisee data along with Microsoft Office in generating walkthroughs for both the support center and Franchisee. Common tasks consisted of configuring and updating the DRS system, generating quotes, imaging computers, and servers, and install or updating computer software and hardware. T.O. Plastics, Clearwater/Otsego, MN IT Help Desk/Administrator, 2014 - 2014 General IT management of new users, backup system, and email configurations. Introduction to Dell Kace 1000 and 2000 system to help monitor and track all IT hardware and users. The creation of custom Windows images and scripts helped reduce time. The vast amount of Microsoft products tested and deployed from Windows 7 and 8, Lync, and Office 2013 products. Management and configure VMware machines, Exchange server, DNS/DHCP, group policies, and much more. Charter, Buffalo, MN IT Technician, 2013 - 2014 Detailed work and physical labor of Charter services for internet, phone, and television. Days would be split by either troubleshooting or installing networks in homes and businesses. Some of the devices interacted with are routers, switches, modems, servers, and phone/network panels. Demonstration of using Charter services for home and business users along with adequate implementations. General use of coaxial, Cat 5 & 6 Ethernet and Cat 3 for phone services. Verification of all network installations and troubleshooting was conducted using a DSAM. Training of all services, proper network techniques where submitted through a 3-week training process each year. All work is conducted independently or with another team member to complete the job on time.