Adaku Chidimma Ubani
Professional Summary
Dedicated Customer Service Representative with strong experience supporting customers, resolving
inquiries, and maintaining high satisfaction levels. Skilled in phone, email, and chat communication with
the ability to manage multiple customer interactions efficiently. Proven ability to listen actively, identify
customer needs, provide accurate information, and resolve complaints professionally. Experienced in
maintaining customer records, coordinating with internal teams, and ensuring positive customer
experiences. Seeking a remote customer service role where strong communication, organization, and
problem■solving skills can contribute to customer satisfaction and company growth.
Core Skills
Customer Support • Customer Relationship Management • Complaint Resolution • Call Handling •
Email and Chat Support • Active Listening • Problem Solving • Time Management • Team Collaboration
• Customer Retention • Data Entry • Administrative Support • Multitasking • Communication Skills
Professional Experience
Customer Service Assistant
Vitalynk Integrated Services Ltd – Lagos, Nigeria
2023
•
Responded to customer inquiries through phone calls, email, and online messaging platforms while
maintaining professionalism and clear communication.
•
Provided accurate information about company services and assisted customers in understanding
available solutions.
•
Handled customer complaints by identifying issues, investigating problems, and delivering timely
and effective resolutions.
•
Maintained accurate records of customer interactions, transactions, and service requests for
internal documentation.
•
Followed up with customers to ensure issues were resolved and that they were satisfied with the
service provided.
•
Collaborated with internal departments to escalate complex issues and ensure prompt problem
resolution.
•
Supported administrative tasks such as updating client records, organizing information, and
preparing reports.
•
Assisted in improving service quality by identifying recurring customer issues and sharing feedback
with supervisors.
•
•
Maintained a positive and patient attitude while assisting customers from different backgrounds.
Helped strengthen customer relationships by providing friendly, reliable, and professional service.
Education
Bachelor's Degree
Additional Competencies
• Ability to work effectively in remote environments
• Strong written and verbal communication skills
• Ability to manage multiple customer requests simultaneously
• Strong attention to detail and organizational skills
• Commitment to delivering excellent customer experience
