Adaku Asuquo

Hello, I’m Adaku Asuquo, a dedicated sales and customer service professional with over 3 years of experience in driving sales growth, enhancing customer satisfaction, and fostering strong client relationships. Throughout my career, I have consistently demonstrated a passion for helping businesses thrive by understanding their needs and delivering tailored solutions.

My journey in sales and customer service began with a role at Cascades Luxury, where I quickly honed my skills in client interaction, problem-solving, and strategic thinking. As a sales representative, I excelled at identifying potential clients, understanding their unique needs, and presenting products and services that met those needs. This role taught me the importance of active listening and empathy in building lasting customer relationships.

Later, I transitioned to a customer service supervisor position at Konfam Bonus Gaming Limited. Here, I managed escalated calls, providing diplomatic resolutions to complex issues while ensuring customer satisfaction. I also played a key role in training and mentoring team members, updating training manuals, and implementing feedback systems to continuously improve our service quality.

Sales Strategy and Execution - I am adept at developing and implementing sales strategies that align with business goals.

Customer Service Excellence -My background in customer service has equipped me with the skills to handle challenging situations with patience and empathy. I excel at turning dissatisfied customers into loyal advocates through effective problem-solving and personalized service.

Relationship Building- Building and maintaining strong relationships with clients and colleagues is at the heart of my professional philosophy. I believe that understanding and addressing the unique needs of each customer fosters trust and long-term loyalty.

CRM Proficiency- I have extensive experience using CRM systems like HubSpot to track and manage customer interactions, ensuring that all client information is organized and up-to-date.

Adaptability and Continuous Improvement- I am a self-starter who thrives in dynamic environments. I am always looking for ways to improve processes and achieve better results, whether through new sales techniques or customer service innovations.

I am known for my positive attitude, strong work ethic, and ability to collaborate effectively with team members. My colleagues often describe me as someone who is organized, detail-oriented, and always willing to go the extra mile to achieve excellence.

In conclusion, my extensive experience in sales and customer service, combined with my passion for helping businesses grow, makes me a valuable asset to any organization. I look forward to bringing my skills and dedication to new challenges and opportunities in the field.

Thank you for taking the time to learn more about me.

Best regards,  

Adaku Asuquo