Adaidu Mary Uredo

ADAIDU MARY UREDO PROFESSIONAL SUMMARY A high-achieving 3rd-year Microbiology student with a 4.85/5.00 CGPA, combining analytical training with professional experience in CRM tools (HubSpot, Trello) and Customer Service. Proactive and detail-oriented, with a proven track record of managing complex workflows, maintaining SLA compliance, and utilizing tools like Clickup to streamline operations. CORE SKILLS •Oper ations & Suppor t: CRM Management (HubSpot), Client Communication, Email Management, SLA Compliance. •Data Entr y: Data verification and error detection, Data cleaning and formatting, Proficiency in Microsoft Excel, Microsoft Word and Google Drive. •Pr oject Management: Task tracking (ClickUp, Monday.com), Pipeline Automation, Meeting Coordination. •Customer Ser vice: Excellent verbal and written communication, Active listening and empathy, Problem-solving and conflict resolution. Proficiency in tools like Zendesk, Freshdesk, LiveChat, Intercom. •Technical & Analytical: Data documentation, result interpretation, and advanced scientific research. •Softwar e: Google Drive, MS Excel, Word, PowerPoint. PROJ ECTS Project 1 - Organizing Client Data and Managing Tasks Effectively with Google Drive •Structured client data systems for easy access and collaboration •Improved task tracking and document organization Watch demo:https://www.loom.com/share/74c189a235f542dcb678f1a0aacd5f26 Project 2 - Automating Sales Pipeline using HubSpot •Built an automated sales pipeline to track leads and improve follow-ups •Reduced manual tracking and improved workflow efficiency Check it out:https://www.loom.com/share/2fdb5d5c613c4163ab5ea6d1c442083f Project 3 - Live Chat Funnel on Intercom •Designed a chat funnel to improve customer engagement and response time •Enhanced support workflow using automation See livedemo :https://www.loom.com/share/6d7f37a43ee74e828312e32c0c17d0e3 WORK EXPERIENCE CRM & IT Suppor t Inter n | Remote Digital Witch Academy Jan 2026 – Present •Manage daily client interactions and data integrity within HubSpot • Enter and update large volumes of data with high accuracy •Verify and correct data to ensure consistency and reliability •Utilize Microsoft Excel and Google Sheets to organize and manage records •Ensure high-quality client support by resolving tickets within strict SLA timelines. •Coordinate complex meeting schedules and lead-to-team communications. Labor ator y Assistant (Depar tmental) | Covenant University 2023 – 2025 •Conduct microbiological experiments with strong attention to detail •Document and analyze scientific data accurately •Demonstrate teamwork and problem-solving in a lab environment EDUCATION Bachelor of Science in Micr obiology Covenant Univer sity, Ota, Nigeria | 2023 – 2027 (In View) Cur r ent CGPA: 4.85 / 5.00 (First Class Standing). CERTIFICATIONS & TOOLS •Digital Witch Academy (Certificate of completion of IT support and customer service training) Proficiency in tools like HubSpot, Monday.com, Google drive.