Adah Dawson

ADAH DAWSON -- Adaptable professional with 3.5+ years of experience and proven knowledge of customer service, productivity, performance management, and operations management. My broad background in many aspects of Business Management coupled with my business administration expertise, strong written and verbal communication skills, and knowledge of how to manage time and meet deadlines are the assets I would bring to your company. Seeking to obtain a position where I can maximize my management skills, quality assurance, dependability, professional experience, and work ethic. EXPERIENCE 02/21 – PRESENT ASSISTANT MANAGER, GUIDANCE MANAGEMENT • Assisted in making sure employees adhere to company policies, resolving customer complaints, leading the team, and organizing the team schedule. • Conduct program performance reviews. • Participate in recruitment and dismissal processes. • Develop strategies for better workplace efficiency and goal achievement. • Email and phone correspondence. • Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings, and provide accountability. 12/19 – 02/21 ADMINISTRATIVE ASSISTANT, GUIDANCE MANAGEMENT • Provided administrative support for the day-to-day operations of Guidance Management, its staff, and clients. • Organized task and activities in accordance with the mission and goals of the program/client. Developing new operations to support the strategic direction of the program/client. • Developed a budget and operating plan for the program/client. • Implemented and managed changes and interventions to ensure project goals are achieved. • Producing accurate and timely reporting of program/client status throughout its life cycle. EDUCATION MAY 2018 A.S. BUSINESS MANAGEMENT, GA PIEDMONT TECHNICAL COLLEGE Dean’s List, 3.8 GPA APRIL 2018 TECHNICAL CERTIFICATE OF CREDIT, GA PIEDMONT TECHNICAL COLLEGE TCC Human Resource Management Specialist TCC Management and Leadership Specialist TCC Supervisor/Management Specialist SKILLS • • Expert in Microsoft Office (Word, Excel, etc) G-Suite (Google) • • Mac OS, iOS Administrative Support