Adaeze Onuorah

 MERCY ONUORAH -| Onitsha, Anambra state. - SUMMARY A dedicated and detail-focused professional with over four years of experience in roles such as executive support, customer service, sales, lead generation, virtual assistance, and data entry. Skilled in leveraging CRM tools and project management software to enhance operational efficiency. Recognized for strong communication abilities, a proactive problem- solving mindset, and a passion for providing exceptional service. WORK EXPERIENCE Data- entry specialist ( remote) East-Wind media ltd- Deliver comprehensive support to senior executives, managing calendars, organizing meetings, and coordinating travel schedules. Manage client records through CRM tools, ensuring data is up-to-date, accurate, and secure. Work collaboratively with teams to streamline project workflows using project management software, increasing operational efficiency by 25%. Create reports and presentations for stakeholders, effectively showcasing insights from data analysis and project outcome's. Customer Service Representative Casmire Groups- Provided outstanding service by efficiently handling inquiries, resolving customer issues, and sharing product information. Maintained customer accounts using CRM software, which contributed to a 15% boost in satisfaction ratings. Guided new team members on best customer service practices and effective CRM usage. Sales representative ( remote- Chisco Ltd Actively identified and chased sales opportunities through lead generation and networking efforts, achieving a 20% rise in quarterly sales. Partnered with marketing to create targeted campaigns that improved lead conversion rates. Kept precise records of customer interactions and sales updates in CRM systems. Virtual assistance Delight studios- Delivered remote administrative support for clients, including scheduling, correspondence, and managing projects. Used project management tools to keep track of multiple client projects, consistently meeting deadlines. Conducted research and compiled data for reports, presentations, and marketing initiatives. Executive Assistant (remote ) Nestino international 2019 Maintained and entered data into various databases with a 99% accuracy rate, supporting the company's operational needs. Assisted in data analysis and reporting, providing valuable insights to enhance business practices. Collaborated with teammates to identify areas for improving data management processes. CORE COMPETENCIES CRM Tools (e.g., Salesforce, HubSpot) Project Management Software (e.g., Asana, Trello) Customer Relationship Management Lead Generation and Sales Support Data Entry and Database Management Time Management and Prioritization Excellent Communication and Interpersonal Skills Problem-Solving and Critical Thinking Multi-tasking and Adaptability Microsoft Office Suite (Word, Excel, PowerPoint) EDUCATION Bachelor’s degree in Business Management University of Uyo, Akwa ibom state Cerifications On demand IT skill training