Adaeze Ofor

ADAEZE OBIANUJU OFOR Admin Executive Assistant ||Chat Support Specialist | Remote Workflow Coordinator| Appointment Setter |Data Entry Specialist| Customer Service| Social Media Specialist PROFESSIONAL SUMMARY Dedicated and reliable Executive Support Specialist with over 9 years of hands-on experience in chat support, customer service, appointment setting, email and calendar management, travel arrangements, and data entry. I specialize in delivering exceptional client experiences by efficiently managing real-time customer inquiries through live chat, resolving issues promptly, and consistently achieving high satisfaction rates. Skilled in scheduling and confirming appointments, managing executive emails and calendars, coordinating travel itineraries, maintaining accurate client records, and performing precise data entry to support seamless business operations. Detail-oriented and highly organized, I thrive in fast-paced remote environments while meeting tight deadlines and exceeding performance targets. Proficient in various CRM systems, chat platforms (including Zendesk, Intercom, and LifeChat), and productivity tools such as Google Workspace and Microsoft Office. With a proactive and professional approach, I am passionate about providing high-quality executive support that helps businesses grow and clients feel truly valued. Ready to bring my 9 years of expertise to a dynamic remote team as an Executive Support Specialist CORE COMPETENCIES • • • • • • • • • • • • Executive Administration Travel Management Chat Support & Customer Service Excellence Appointment Setting & Calendar Management Email Management & Executive Correspondence Proficient in using LinkedIn Trello, HubSpot and Asana Meeting Preparation and Board Coordination Tech Savvy (Google doc) Project Coordination and Event Planning Team Leadership and Development SharePoint and SAP Proficiency Excellent Written and Oral Communication, Interpersonal, and problem-solving skills PROFESSIONAL EXPERIENCE GRUPO NOA INTERNATIONAL- CONTRACT Survey Agent, USA – Remote September 2024 • • • • • Conducted phone surveys with clients.organised and maintained digital records and files Worked in compliance with the company’s procedures, guidelines and policies Entered and updated data in internal systems and spreadsheets Collected data by conducting surveys with individuals Ensured data quality, confidentiality and security standards throughout the survey process SASOL LIMITED, Lagos, Nigeria Executive Assistant January 2013 – February 2021 • • • • • • • • • Provided comprehensive administrative support to senior executives, including managing schedules, appointments, and travel arrangements to optimize time management and prioritize tasks effectively. Coordinated and maintained executive calendars, ensuring timely scheduling of meetings, conferences, and events, and proactively sending reminders and follow-ups. Planned and managed complex travel arrangements for both domestic and international trips, including booking flights, accommodations, transportation, and preparing detailed itineraries. Organized and facilitated executive meetings, preparing agendas, taking detailed minutes, and ensuring follow-up on action items to enhance communication and decision-making. Drafted, reviewed, and edited various documents, reports, and presentations, ensuring accuracy, clarity, and adherence to corporate standards. Acted as the primary point of contact between executives and internal/external stakeholders, managing communications, screening calls, and responding to inquiries promptly. Processed executive expense reports, monitored budgets, and handled invoicing, ensuring compliance with company policies and maintaining financial accuracy. Assisted in planning and coordinating projects, tracking progress, managing timelines, and ensuring timely completion of deliverables. Handled confidential documents and information with utmost discretion, ensuring privacy and security. • • • Coordinated and executed corporate events, meetings, and conferences, managing logistics, vendor relationships, and attendee communications to ensure successful outcomes. Oversaw daily office operations, including managing supplies, equipment, and facilities, to maintain an efficient and productive work environment. Leveraged advanced technological tools such as SharePoint for document management and SAP for financial management, enhancing administrative and financial processes. SOLAR ENERGY LIMITED, Lagos, Nigeria Customer Service January 2012– November 2012 • • • • • • • Conducted general office administration, ensuring a well-organized and efficient work environment. Delivered exceptional chat support and customer service to 20–50 daily inquiries from residential and commercial clients regarding solar panel installations, energy savings calculations, incentives, and system maintenance, achieving a consistent 90% customer satisfaction rate. Successfully set and managed over 20 qualified appointments per week for solar consultations and site assessments, improving show-up rates by 25% through proactive calendar coordination and timely reminders. Handled comprehensive email and calendar management for sales and operations teams, processing 60+ executive emails daily while reducing scheduling conflicts by 35% and ensuring 100% on-time follow-ups. Coordinated travel arrangements for field technicians and sales representatives across multiple solar project sites, optimizing itineraries for 15+ trips monthly and cutting unnecessary travel costs by 20%. Performed precise data entry and maintenance of client records, leads, installation schedules, and post-sale documentation in CRM systems, supporting accurate reporting and contributing to a 15% improvement in operational efficiency. Supported the full customer journey in the solar energy sector by resolving billing and technical queries promptly, educating clients on solar benefits, and facilitating smooth transitions from initial inquiry to system installation. EDUCATION • B.Sc. Banking and Finance, Nnamdi Azikiwe University, Awka (2008) CERTIFICATIONS • • • • • • Certificate of Membership, National Institute of Management - Chartered (2011) Certificate of Membership, Chartered Institute of Management Accounting (CIMA) in view (2024) The Care Certificate, Care Skills Academy (2022) Project Management - The Fundamentals and Beyond, X OPEN University UK & TeamGantt (2023) Social Media Management and Content Creating Certif8cate of Achievement - Cyber Security Basics & Fundamentals (Road. to Junior Analyst) SKILLS • • • • • • • • • • • • • • • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Chat Support & Live Customer Service Appointment Setting & Scheduling Email & Calendar Management Travel Arrangements & Itinerary Coordination Data Entry & Accurate Record Keeping Skilled in SharePoint for Administrative Purposes CRM Platforms (Zendesk, Intercom, Salesforce) Google Workspace (Gmail, Calendar, Drive) Strong Organizational & Multitasking Abilities Excellent Written and Verbal Communication Skills High Level of Professionalism and Confidentiality Strong Problem-Solving & Decision-Making Skills Adaptable to Changing Priorities and Environments Ability to Work Independently and as Part of a Team