Adaeze Madu

ADAEZE MADU Nigeria • - • Adaeze Madu • Linkedin CUSTOMER SERVICE REPRESENTATIVE Summary I am a dedicated entry-level virtual assistant specializing in customer service and support. I have a strong skill in email management, appointment scheduling and calendar organization. I am equipped with the necessary tools needed to carry out my tasks efficiently and help reduce your workload by 20% thereby helping the growth of your business. Core skills Customer service orientation Excellent communication Conflict resolution strategies Listening skills Attention to detail Time management Work Experience Vsavvy Academy, Lagos, Nigeria (June 2024) Intern role as a customer service representative Was in a team of 10 providing customer service to over 250 students assisting with troubleshooting and queries. Conducted 10+ customer call-backs per day enhancing customer retention by 30%. Addressed and resolved 90% of student complaints, leading to a 30% decrease in escalated issues. Trained and mentored new customer service representatives, improving their performance by 30%. Education University of Nigeria Nsukka, Enugu, Nigeria (July 2023) Bachelor of Medical Laboratory Sciences Grade: Second class