Adaeze Getrude Odionye

ADAEZE GETRUDE ODIONYE Lagos, Nigeria | - | - |-http://www.linkedin.com/in/adaezeodionye/ PROFESSIONAL SUMMARY Dynamic and results-oriented professional with over 10 years of experience in sales, administrative support, and customer service, including 5+ years in remote roles. Proficient in leveraging CRM systems (HubSpot, Salesforce), lead generation, and appointment setting to drive client engagement and business growth. Demonstrated expertise in optimizing workflows, resolving inquiries efficiently, and exceeding sales targets. Skilled in managing executive tasks and providing high-quality virtual assistance for remote teams. SKILLS          Customer Relationship Management (CRM) Tools (Salesforce, HubSpot, Zoho) Cold Calling and Lead Generation Sales Pipeline Management Appointment Scheduling and Setting Data Entry and Documentation Email Management and Outreach Live Chat and Phone Support Problem Solving and Conflict Resolution Social Media Management (Meta, TikTok)         Lead Generation Proficiency in Microsoft Office Suite Proficiency in Google Workspace Excellent Communication and Interpersonal Skills Team Collaboration and Coordination Multi-tasking and Time Management Attention to Detail and Organizational Skills Reporting and Data Analysis WORK EXPERIENCE Sales Representative Specialist Dope Enough | Remote | January 2023 – December 2024     Spearheaded B2B and B2C sales initiatives, generating over $50,000 in revenue within six months. Conducted over 100 cold calls weekly, securing 10–15 business meetings monthly. Implemented a social media sales strategy, driving a 20% increase in inbound leads. Managed and optimized lead pipelines, achieving a 30% increase in deal closures. Sales Representative Dazzy Services Communication Centre | Nigeria | July 2022 – January 2023    Boosted B2B communication solutions revenue by 20% through targeted sales strategies. Strengthened client retention by 30% via tailored solutions for corporate accounts. Conducted market research and introduced five innovative communication products. Customer Service Representative Remote Project | Remote | June 2020 – June 2022   Delivered prompt customer query resolutions, achieving a 92% satisfaction score. Coordinated with teams to manage escalations, reducing response times by 15%. Lead Generation Specialist / Call Expert Learn Hall | Remote | January 2020 – June 2020   Managed inbound and outbound calls, achieving a 95% satisfaction rating. Generated qualified leads, contributing to a 10% growth in the client base. Remote Executive Virtual Assistant Freelance | Remote | January 2018 – December 2019     Organized executive calendars, scheduled appointments, and coordinated travel arrangements. Streamlined back-office operations, including data entry, CRM updates, and reporting. Created detailed travel itineraries and monitored advisories for smooth travel experiences. Assisted with social media management, increasing engagement on platforms like Meta and TikTok. CERTIFICATIONS        IT Support/Virtual Assistance Training – Digital Witch Support Team Administrative Professional Foundation – LinkedIn Learning Delivering Exceptional Live Chat Support – LinkedIn Learning Customer Service Fundamentals – Coursera Salesforce Administrator Training – Trailhead by Salesforce HubSpot Sales Software Certification – HubSpot Academy IELTS for UKVI General Training – Band Score 6.0 (Level B2) EDUCATION B.Ed. Business Education Nnamdi Azikiwe University, Awka, Anambra State | 2021