ADAEZE EKPUNOBI – Programs Operations (Pathway)
Nigerian | Delta State, Nigeria | --SUMMARY
Results-driven professional with experience in community engagement, program operations, and learner
support, particularly within fast-paced, impact-driven environments. Skilled in data-driven
decision-making, stakeholder communication, and process improvement. Passionate about using data
and technology to improve learning experiences and operational efficiency. Currently transitioning into a
data-focused role with a strong foundation in analysis, reporting, and strategic coordination.
WORK PORTFOLIO
Explore selected projects highlighting my experience in learner support, program operations, and
data-informed community engagement.: www.adaezeekpunobi.com.
CORE COMPETENCIES
● Data Analysis & Reporting (Excel, Google Sheets, Dashboards)
● Program Operations & Process Improvement
● Community Engagement & Stakeholder Management
● Performance Monitoring & Evaluation
● Project Coordination & Cross-functional Collaboration
● Communication & Presentation Skills
● Learning Experience Support & Facilitation
● CRM Tools & Workflow Automation (e.g., Zoho CRM)
● Strategic Thinking & Problem Solving
● Adaptability & Continuous Learning
EDUCATION
Imo State University – Imo State, Nigeria.
B.Sc, Biochemistry
ALX Africa - Remote
August 2025
AI Career Essentials (AiCE) Program
September 2008 – November 2011
June 2022
Virtual Assistant (VA) Program
NYSC
St. Joseph’s College – Ondo State, Nigeria.
Corpers Liaison Officer (CLO)
November 2012 – October 2013
PROFESSIONAL EXPERIENCE
ALX Africa (Remote)
Various Positions (Listed Below) | 2022 - 2025
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Pathway Program (Programs Ops Support)
October 2024 – Present
● Partnered with the Tech team to refine and internalize certificate-generation workflows,
contributing to the automated release of certificates for 21 Cohort 1 learners and improving
turnaround time for learner deliverables.
● Worked closely with the Data team to enhance and reorganize the Pathway dashboard,
streamlining payments data and improving data clarity for reporting and decision-making.
● Successfully graduated 413 learners (60% of enrolled learners) from the Pathway Cohort 1
Program.
● Streamlined the Pathway Program Policy and Brochure with the Transitions Manager,
standardizing frameworks and evaluation tools to ensure consistency and improve program
quality across all cohorts.
● Track learner progress across multiple courses and cohorts, ensuring timely monitoring of
deliverables, assessments, and engagement milestones.
● Coordinate with city-based teams to align on learner performance, address local issues, and
support seamless program delivery. Kindly find the CSAT report here.
● Compile and present comprehensive weekly and monthly reports on learner progress,
engagement metrics, and program impact to internal stakeholders. Pathway Performance Summary
Stats & Insights.
● Provide data-informed updates and recommendations to program leadership to enhance learner
outcomes and operational efficiency.
● Collaborate cross-functionally to troubleshoot challenges, support retention efforts, and maintain
a consistent learner experience across regions.
● Coordinate and support city teams by updating resources, tracking data, onboarding
representatives, facilitating sessions, and ensuring effective communication and feedback
processes for Pathway learners.
● Manage communication, data tracking, learner engagement, and program reporting by updating
tools, coordinating with city teams, addressing queries, and providing insights to support effective
program execution and collaboration.
● Provide comprehensive learner support by ensuring seamless onboarding, addressing queries
through various support channels, maintaining up-to-date knowledge resources, and
collaborating with relevant teams to resolve platform and payment issues efficiently.
● Design, implement, and analyze surveys and feedback mechanisms, including focus group
discussions, to gather insights and inform program design, delivery, and evaluation while
ensuring high response rates and effective dissemination.
Professional Foundations Program (Community Ambassador)
● Worked with the Talent Readiness Team to onboard and support 10,000+ Cohort 1 ALX
Foundations Program, using the Slack Platform.
● Program Support: Responding to program/curriculum-related questions raised on the
community support channel and support the program team in developing 1-2 weekly event
outlines, graphic designs, presentation slides, and hosting/moderation of live virtual events
designed for learner motivation/support, contributing to a Customer Satisfaction Rate
(CSAT) of 85.5% (personal) and team’s CSAT of 95%.
● Content Creation: Developing weekly newsletters highlighting key program updates &
announcements.
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● Engagement: Supported over 20,000 learners enrolled in the ALX Cohort 2 Foundations and
AiCE Cohort 1 Program using the ALX Savanna Learning Management System (LMS). Creatively
amplifying engagement prompts increasing participation in the community platform.
● Event experience design: Supporting the program & community specialists in rolling out program
events.
● Community moderation: Monitoring conversations held in participant channels ensuring that all
engagements are in line with the community code of conduct. Currently supporting over 20,000
learners enrolled in the ALX Cohort 3, 4 and 5 Foundations Program, using the ALX Savanna
Learning Management System (LMS).
Virtual Assistant Program (Community Ambassador)
June 2022 - February 2025
● Designed and produced engaging learning resources for 20,000+ young African learners for
Cohort 1, 2, and 3 of the ALX VA Program, using Canva, Inshot and Intro maker video editing
apps. See video resources here.
● Collaborated with team members to support over 30,000 students in the ALX VA Program, which
led to a high retention rate (graduation) of about 75% of online learners using the Canvas Student
platform.
● Enhanced community engagement by 20% through creative prompts and moderation for over
20,000 learners on the ALX Savanna Learning Management System.
PROFESSIONAL AFFILIATIONS
● ALX, AI Career Essentials – 2025
● ALX, Virtual Assistant Program – 2022.
● Institute of Safety Professionals of Nigeria (ISPON), General HSE – 2014.
● Institute of Safety Professionals of Nigeria (ISPON), Level 3 HSE – 2014.
● Nigerian Institute of Management (NIM) – 2013.
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