Adaeze Blessing Nwosu

ADAEZE B. NWOSU Telephone: - Email address:-Linkedin: https://www.linkedin.com/in/adaeze-nwosu SUMMARY ●​ Energetic self-starter with experience in administrative support, customer relations, and project management. ●​ Proficient in budgeting, team management, and communication across platforms. ●​ Adept at using ChatGPT, CRM systems, and productivity tools to enhance efficiency. WORK EXPERIENCE HVAC Green Flow Solutions Company (Boston) Remote Cold Caller Mar 2025 ●​ Conducted 25+ calls/day with 18% conversion rate ●​ Mastered persuasive communication - a skill that transfers perfectly to: ●​ Customer support objection handling ●​ Coaching client engagement ●​ VA client onboarding Administrator / Educator Moonlight International School Oba Jul 2019 – Jan 2022 ●​ Led operations and administrative support, ensuring seamless interdepartmental relations, which resulted in a 60% increase in revenue. ●​ Participated in recruiting, selection, and onboarding of new employees, enhancing team performance. ●​ Administered payroll and employee benefits, improving overall employee satisfaction. Customer Service Personnel VickBell Global Resources, Lagos Apr 2016 – Nov 2017 ●​ Managed client communications and clarified orders for effective service delivery. ●​ Collaborated with the accounts department to ensure accurate invoicing and payment follow-up. ●​ Planned and optimized delivery routes, resulting in efficient use of resources and time. ●​ Collected and analyzed customer data to support informed management decisions. ACADEMIC QUALIFICATIONS Nnamdi Azikiwe University Awka - Anambra, Nigeria International Relations and Diplomatic Studies MSc 2024 Nnamdi Azikiwe University Awka - Anambra, Nigeria BSc. Political Science 2012 PROFESSIONAL CERTIFICATIONS AND TRAINING ALX Virtual Assistant Training Program 2024 ●​ Comprehensive training in virtual assistance, focusing on project management, client communication, and administrative support. ●​ Proficiency in productivity tools, scheduling software, and customer relationship management systems. ●​ Developed skills in time management, task prioritization, and problem-solving tailored for virtual environments. Nobel Learning Community PBC USA 2024 Training and Internship | Mentor & Marketing Team Member ●​ Mentored and supported mentees, fostering a collaborative environment and driving growth through leadership. ●​ Spearheaded cross-functional marketing initiatives, elevating learning community visibility and success. ●​ Collaborated with the marketing team to develop and execute strategies, achieving 60% boost in engagement and 25% increase in enrollment. ●​ Provide dual support as both operations specialist and mentor ●​ Provide dual support as both operations specialist and mentor Digital Technology Business School London 2024 Training and Internship in Project Management and Business Analysis ●​ Agile Project Management: Proven ability to plan and execute projects efficiently, ensuring timely completion and meeting objectives. ●​ Digital Tool Expertise: Skilled in using project management software ●​ Process Improvement & Analysis: Adept at analyzing business processes, identifying areas for improvement, and implementing effective solutions to enhance productivity and efficiency by Digital Witch IT Support Community 2023 ●​ Productivity and Collaboration Tools (Microsoft Office, Slack, Trello, logmein) ●​ CRM and Sales Tools (HubSpot) ●​ Scheduling and Time Management Tools (Calendly, Picktime, Acuity) CORE COMPETENCIES ●​ Executive Administrative Support ●​ Project Management ●​ Budgeting and Excel Proficiency ●​ Team Management and Recruiting ●​ Communication and Interpersonal Skills ●​ Scheduling and Time Management ●​ Proficiency with ChatGPT and other AI tools ●​ Task Organization and Prioritization ●​ Client Communication and CRM Systems INTERESTS ●​ Sustainable Community Development ●​ Education Accessibility ●​ Cultural Heritage Preservation ●​ Environmental Conservation