Adaeze Annastecia Igboanude
$10/hr
Virtual Assistance, ICT Support, Systems Administration, Customer Service
ADAEZE ANNASTECIA IGBOANUDE
ort Harcourt, Nigeria | -
P
mail:-| LinkedIn:linkedin.com/in/adaeze-igboanude
E
Professional Summary
xperienced professional with over 6 years in office administration, system administration,
E
and virtual assistance, adept at managing digital channels, troubleshooting technical issues,
and implementing automation solutions. Proven ability to streamline operations, enhance
customer satisfaction, and leverage emerging technologies. Skilled in multitasking, process
optimization, and budget management, with a strong commitment to regulatory compliance
and efficient customer relationship management. Known for a proactive approach to quality
control, team supervision, and resourceful problem-solving.
Areas of Expertise
●
●
●
●
●
●
●
●
igital Channel Support & Automation (AI, Chatbots)
D
Customer Relationship Management (CRM)
Budget Development & Management
Process Optimization & Compliance
Social Media Analytics (Google Analytics, Facebook Insights)
Technical Troubleshooting & Issue Resolution
Project Management & Stakeholder Engagement
Multilingual Communication (English, Basic French)
Work Experience
mecron Nigeria Limited (SPDC)
A
Admin Manager / Systems Administrator
November 2023 – Present
● Identified operational needs and streamlined workflows, enhancing digital support
efficiency and ensuring seamless operational processes.
● Supervised team members, providing guidance to improve workflow and productivity,
which led to a 15% increase in team efficiency.
● Managed virtual and physical server environments, troubleshooting issues and
maintaining high availability and performance across 300+ servers.
● Leveraged AI tools to automate routine tasks, reducing downtime and enhancing
efficiency within the customer support infrastructure.
● Developed and monitored budgets for administrative and technical initiatives,
achieving cost savings and improving resource allocation by 15%.
● Conducted market research to identify emerging tech trends, facilitating the adoption
of AI and automation in customer support.
● E
nsured strict compliance with organizational policies and industry regulations,
achieving a 100% compliance rate.
● Reviewed and refined digital channel support processes, leading to a 20% increase
in customer satisfaction and a 15% reduction in response time.
● Managed and responded to customer support tickets via email, messaging platforms,
and social media, ensuring timely and professional resolution of inquiries and issues.
● Conducted stakeholder engagements with senior leadership and cross-functional
teams to align digital channel support initiatives with organizational goals and
priorities.
ezyCraft International Ltd.
D
IT Administrator
May 2021 – October 2023
● O
versaw customer service functions, ensuring SLA compliance and high-quality
service delivery across multiple digital channels.
● Utilized social media analytics to monitor brand sentiment and engage with customer
feedback, addressing pain points and improving service satisfaction.
● Managed budgeting for IT resources and digital initiatives, ensuring alignment with
organizational priorities.
● Spearheaded a quality control initiative, implementing customer feedback
mechanisms that resulted in a 20% increase in satisfaction scores.
● Developed streamlined customer relationship management procedures, enhancing
communication between support staff and customers.
reelance
F
Virtual Assistant
August 2024 – Present
● C
reated and executed customer satisfaction surveys, capturing actionable insights to
improve service quality and customer loyalty.
● Managed multichannel communication, including email, chat, and social media, to
respond promptly to customer inquiries and issues.
● Supported project management tasks, maintaining timelines and resource allocation
to meet operational goals.
● Enhanced CRM operations by refining workflows, leading to an increase in customer
engagement and service efficiency.
el & Xpats
D
Admin/Procurement Officer
August 2018 – April 2021
● M
anaged vendor relationships and procurement activities, ensuring compliance with
policies and optimizing cost-effectiveness.
● Supported audit processes through meticulous documentation and data entry,
contributing to organizational transparency and regulatory compliance.
● Provided mentorship and support to junior staff, fostering team cohesion and
enhancing skill development.
● L
ed administrative support for customer service initiatives, fostering a
customer-focused approach to service management.
Technical Skills
● D
igital Tools & Platforms: VMware, Microsoft Azure, AWS, Google Analytics,
Facebook Insights.
● Scripting & Automation: PowerShell, Python, PowerCLI
● CRM & Customer Support:Proficiency in CRM tools and multichannel support
platforms, including HubSpot, and Freshdesk.
● Networking & Server Management: Windows Server, Linux,Virtualization
(VMware, Hyper-V)
● Project & Communication Tools: Asana, Trello, Slack, Zoom, Microsoft Teams and
Google Workspace.
Education
Ignatius Ajuru University of Education
PGDE in Educational Management, March 2023
Caritas University
BSc in Microbiology and Biotechnology, August 2015
Certifications & Training
●
●
●
●
●
●
loud Technologies and Virtualization Platforms – Udemy
C
Sales Management and Effective Communication – Great Learning
Full Stack Development – Visiola Foundation
Frontend Development – Tech4Dev
Programming with JavaScript – Coursera
Virtual Assistant – ALX
Professional Development & Interests
E
●
merging Technologies: DevOps, Cloud Computing, Artificial Intelligence
● Customer Satisfaction: Continuous improvement in customerservice delivery,
feedback mechanisms
● Tech Innovation: Passionate about exploring innovativetools for digital support and
automation
Languages
E
●
nglish– Expert
● Igbo– Native
● French– Beginner
