JULIET CHIGOZIE
Asaba, Nigeria | phone: available on request
Email: Available on request
PROFESSIONAL SUMMARY
etail-oriented and proactive Virtual Assistant with over 3 years of
D
experience in high-volume operational support and digital coordination. Expert
in navigating remote collaboration tools like Asana, Trello, and HubSpot to
enhance project workflows and team productivity. Proven track record of
managing complex scheduling via Calendly and resolving inquiries with a
background in healthcare that ensures high integrity and independent
decision-making. Specializing in streamlining communication and delivering
reliable project support in dynamic remote environments.
TECHNICAL SKILLS & TOOLS
● P
roject Management: Asana, Trello, Monday.com.
● Communication & Collaboration: Slack, Google Workspace (Docs,
Sheets, Drive), Calendly.
● Customer Support & CRM: HubSpot, Zendesk, Freshdesk.
● Telehealth Tools: Doxy.me, Tebra.
● Certifications: HIPAA Certified (Patient Data Privacy & Security),
Registered Nurse (In-view).
WORK EXPERIENCE
irtual Assistant / Customer Support Specialist | Digital Witch Community |
V
Remote
October 2025 – December 2025
● U
tilized Zendesk and Freshdesk to manage and resolve internal
customer tickets, ensuring a 24-hour response time.
● Provided guidance to over 20 users daily on site navigation and
payment/escrow processes via Slack and Google Workspace.
● O
rganized task workflows and team deadlines using Asana and
Monday.com to maintain project momentum and operational
efficiency.
ales Representative / Customer Care | He’s and Chekas Global Company |
S
Lagos, Nigeria
July 2024 – September 2025
● A
ddressed customer complaints with effective solutions, consistently
maintaining high satisfaction ratings.
● Drove product sales using HubSpot to track client interactions,
averaging 70 successful transactions weekly.
● Coordinated scheduling and client meetings via Calendly, reducing
booking conflicts by 30%.
Nurse Assistant | Shameah Christian Hospital | Port Harcourt, Nigeria
January 2021 – February 2024
● F
acilitated remote consultations using Doxy.com and managed
sensitive patient data via Tebra tools.
● Monitored patients’ vital signs and processed approximately 40 billing
statements daily with high accuracy.
● Educated patients on navigating digital healthcare services to improve
overall patient experience and independent decision-making.
EDUCATION
● C
ollege of Nursing, FMC, Asaba | Registered Nurse (In-view) |
05/2024 – Present
● Olorunfunmi Grammar School | High School Diploma | 01/2012 –
05/2018
