Adachukwu Favour

Customer Support Specialist with 3+ years of progressive experience in B2C SaaS and subscription-based environments. Proven track record of reducing response times by 75%, achieving 95% customer satisfaction scores, and driving retention improvements of up to 70% through data-driven support strategies. Expert in multichannel customer engagement (email, chat, social media), tier 2 technical  troubleshooting, and CRM optimization. Skilled at transforming customer feedback into actionable process improvements while maintaining high-quality, empathetic service delivery.