Ada Stella Goldson

ADA STELLA GOLDSON Plot 115A 2/1 New Site off Gado Nasko way federal housing, Kubwa Abuja PROFESSIONAL SUMMARY Resourceful and customer-focused professional with experience in customer support and virtual assistance. Skilled in handling customer inquiries, managing tasks efficiently, and providing timely solutions. Adept at multitasking, communication, and using digital tools to enhance productivity and customer satisfaction. SKILLS • • • • • • • • • • Customer Support & Client Communication Email & Chat Support Time Management & Organization Problem Solving Data Entry & Record Keeping Microsoft Office (Word, Excel) Google Workspace (Docs, Sheets, Drive) Task Management Tools (e.g., Zendesk, Freshdesk) Attention to Detail Ability to Work Remotely WORK EXPERIENCE Customer Support / Virtual Assistant Construction Kaiser ltd -Abuja Niegria, June 2024– Present • • • • • • • Responded to customer inquiries via email, chat, and phone in a timely and professional manner Resolved complaints and provided appropriate solutions to ensure customer satisfaction Managed schedules, appointments, and task tracking for clients Maintained accurate customer records and updated databases Assisted with data entry, research, and administrative tasks Handled multiple tasks simultaneously while meeting deadlines Used tools like Zendesk/Freshdesk/ClickUp/Google Workspace to organize workflow and improve efficiency EDUCATION Akwa Ibom,State Polyethnic, Ikot Usurua HND 2007 ADDITIONAL INFORMATION • • • • Strong communication and interpersonal skills Fast learner with ability to adapt to new tools and systems Reliable internet connection and ability to work remotely Available for full-time or freelance roles REFERENCES Available upon request