Ada Stella Goldson

ADA STELLA GOLDSON Customer Support | Virtual Assistant About Me I am a dedicated and detail-oriented Customer Support Specialist and Virtual Assistant with 1 year of experience. I help businesses manage customer interactions, organize tasks, and maintain smooth daily operations. I am passionate about delivering excellent service, solving problems efficiently, and supporting business growth through reliable administrative assistance. Services I Offer • • • • • • • Email Support Live Chat Support Customer Complaint Resolution Data Entry & Web Research Calendar & Appointment Management Administrative Support Task Management (ClickUp, Zendesk, Google Workspace) Tools I Use • • • • • Google Workspace (Docs, Sheets, Drive) Microsoft Office (Word, Excel) ClickUp / Freshdesk, Zendesk Slack Sample Work (What I Can Do) 1. Customer Support Email Response Customer Message: “I was charged twice for my order. Please help!” My Response: “Hello, Thank you for reaching out, and I’m sorry for the inconvenience. I understand how frustrating this must be. I’ve checked your account and can confirm the duplicate charge. A refund has been initiated, and it should reflect in your account within 3–5 business days. Please let me know if there’s anything else I can assist you with. Best regards, Support Team” 2. Chat Support Example Customer: “My order hasn’t arrived yet.” Response: “Hi there! Thanks for reaching out. Let me quickly check that for you. Your order is currently in transit and expected to arrive within the next 2 days. I truly appreciate your patience! Please feel free to reach out if you need further assistance.” 3. Data Entry Example • • • Input customer details into spreadsheet Organize data into columns (Name, Email, Order ID, Status) Ensure accuracy and proper formatting 4. Task Management Example • • • Organize daily tasks using Zendesk, Freshdesk etc Set deadlines and priorities Track progress and update clients Strengths • • • • • Excellent communication skills Fast response time Strong attention to detail Ability to multitask Reliable and organized Availability • • • Open to remote work (full-time / part-time / freelance) Flexible with time zones Available for immediate start Contact Email:-Phone: - Thank you for taking the time to view my portfolio. I look forward to working with you!