Ada N Obinna

CHIOMA ADA OBINNA Abuja, Nigeria • - •- SUMMARY Experienced B2B sales and customer service representative with over four years of experience working in remote roles. I’ve built a strong track record of exceeding sales targets, turning leads into loyal customers, and fostering lasting relationships. I’m passionate about delivering great customer experiences, whether it’s through personalized support, resolving issues quickly, or finding solutions that make a difference. I’m comfortable using technology like CRM systems to stay organized, manage processes, and ensure every customer feels valued. I’m excited to bring my skills in sales, customer service, and teamwork to a role where I can make a real impact. WORK EXPERIENCE Customer Service Representative Jan 2023 - May 2025 Sketch and Etch, Australia (Remote) Helped over 50 customers daily via email, chat, and phone, making sure their questions were answered quickly and leaving 95% of them happy with the service. Processed more than 200 orders every week with attention to detail, ensuring customers got exactly what they ordered and on time. Handled returns and exchanges smoothly, resolving almost all issues within a day and helping to build trust and loyalty with customers. Listened to customer concerns and found solutions that worked, reducing the number of complaints needing further escalation by 15%. Assisted customers in tracking their orders, cutting down follow-up queries about shipments by 90%. Kept accurate and detailed records in the CRM system, speeding up follow-ups and improving response times by 20%. Worked closely with the inventory and shipping teams to fix stock and delivery issues, improving the accuracy of fulfilled orders by 10%. WORK EXPERIENCE B2B Sales Representative/Appointment Setter Hunter performance May 2021-Dec 2022 Spoke with over 600 potential clients each week, building genuine connections and turning over 30% of those leads into loyal customers. Used CRM tools to stay on top of every stage of the sales process, ensuring no opportunity slipped through the cracks and making follow-ups 25% more effective. Consistently went above and beyond by exceeding sales goals by 15% each quarter, earning recognition as one of the top-performing team members. Helped secure an average of 7 new clients every week by listening carefully to their needs and showing how our products could solve their problems. Worked closely with the marketing team to fine-tune outreach strategies, which boosted our overall conversion rates by 20%. Built trust and long-lasting relationships with clients, achieving a 90% retention rate through proactive communication and problem-solving. WORK EXPERIENCE Sales Support Representative (Part-time) May 2020-April 2021 Rent-to-own Conducted inbound and outbound calls to engage with potential customers interested in our rent-to-own homes. Effectively communicated the benefits and features of our properties to generate interest and drive conversions. Guided potential customers through the registration process on our listings site, ensuring they had the necessary access to view the houses available in their state. Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers throughout registration. Maintained accurate and up-to-date records of customer interactions, registrations, and conversions in our CRM system. KEY ACHIEVEMENTS Achieved a 30% lead conversion rate through high-impact cold calling, directly contributing to company revenue growth. Consistently exceeded sales targets by 15% at Hunters Performance and Premier dealership. Partnered with sales and marketing teams to optimize outreach strategies, resulting in a 20% improvement in lead conversion rates across teams. Maintained a 90% client retention rate through attentive follow-up and proactive problem solving, fostering long-term business relationships. KEY SKILLS Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Consultative Selling, Client Retention Communication & Collaboration: Verbal and Written Communication, Emotional Intelligence, Active Listening, Cross-Team Collaboration Technology & Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly, Microsoft Office Suite, Google Suite Problem Solving: Troubleshooting, Data-Driven Decision Making, Customer Issue Resolution Time Management: Task Prioritization, Project Management, Multitasking TECHNICAL SKILLS CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz, Convoso Productivity Tools: Microsoft Excel, Word, PowerPoint, Google Workspace Customer Engagement Tools: Zendesk, VoIP, Calendly, VCI Dialer, Discord INTEREST Reading (Business Strategy and Self-Growth Books) Public Speaking & Networking Fitness and Entertainment EDUCATION Diploma in business studies BSC in business administration