Ada N Obinna

ADA OBINNA Sales Representative | Cold-Caller --Abuja, Nigeria SUMMARY Dedicated and customer-focused professional with extensive experience in customer engagement, issue resolution, and client retention. Proven ability to communicate effectively, address client needs, and contribute to organizational growth through excellent service delivery. Adept at managing multiple tasks with precision and delivering solutions tailored to customer goals. PROFESSIONAL EXPERIENCE Rent-to-Own Resources | Remote – USA Sales Support Representative (Part-time)​| July2024 – Dec 2024 Conducted inbound and outbound calls to engage with potential customers interested in our rent-to-own homes. Effectively communicated the benefits and features of our properties to generate interest and drive conversions. Guided potential customers through the registration process on our listings site, ensuring they had the necessary access to view the houses available in their state. Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers throughout registration. Maintained accurate and up-to-date records of customer interactions, registrations, and conversions in our CRM system. Insurance Supermarket International (ISI) | Remote – USA Telemarketing Rep / Appointment setter | Mar 2022 - June 2024 Consistently achieved a daily quota of 8 transferred calls to the Licensed Life Insurance Advisor, leading to successful sales. Achieved a high lead-to-client conversion rate through positive relationship building and effective communication with potential customers. Utilized CRM software to manage leads and ensure consistent follow-up, resulting in a response rate of 20%. Maintained a positive, empathetic, and professional attitude towards customers at all times, addressing their inquiries and resolving any complaints promptly. ELyon Lek Limited | Remote – USA Executive Assistant | Feb 2019 – Dec 2021 Managed phones, and calendars, scheduled appointments, meetings, and conference calls, and arranged all travel plans for the CEO and heads of departments. Participated in a weekly leadership team meeting, generated an agenda, recorded minutes, and followed up on action items, leading to an increased project completion rate of 20%. Maintained meticulous records of maintenance activities, including work orders and logs. Expertly typed memos, email correspondences, and reports with precision. Documented tenant requests and complaints, ensuring a reference database for swift resolution. Created and managed maintenance schedules with a keen eye for detail. Coordinated seamlessly with technicians to ensure optimal workflow and minimal downtime. Collaborated closely with the business development team, resolving property owner complaints and meeting requests promptly. Processed maintenance requests, assigned tasks to technicians and meticulously monitored progress for timely completion. Led and motivated a team of maintenance technicians, providing guidance and support for a cohesive and productive workforce. Successfully obtained quotes, negotiated contracts, and ensured top-notch quality from third-party service providers. Monitored ongoing projects, proactively addressing concerns and ensuring timely resolution through effective communication. TECH PROFICIENCY Google Workspace, Microsoft Office, Calendly, Windows, Microsoft Teams, Hootsuite, Zendesk, Slack, Adobe Illustrator, Whatsapp Business, Asana, Grammarly, Trello, Salesforce, VoIP, Freshbooks, DocuSign. CORE COMPETENCIES Analytical skill Multitasking Business to Customer (B2C) Time and performance management Persuasion Active Listening Telephone etiquette Data entry Appointment-setting Excellent verbal and written skills Detail oriented Cold calling Problem-solving Remote teamwork skills Organization Leadership Tech Literacy KEY ACHIEVEMENTS Achieved an impressive 80% in sales through outbound cold calls to potential clients, showcasing a high level of effectiveness in sales strategies. Developed and implemented cold calling scripts, contributing to the effective communication of product benefits and exceeding monthly sales targets through proactive outreach and follow-up. Collaborated closely with the business development team, resolving customer complaints promptly and participating in meetings to address client needs. Led the outbound team in arranging sales appointments, achieving an average of 10-15 appointments per week. EDUCATION Bachelor of Science in Business Administration Diploma in Business Studies INTERESTS Entertainment Marketing and Operations Business Developments