Ada Luz Leon

Ada Luz Leon Bachelor's degree in Hotel Administration Professional Objective Hospitality Management professional with a strong passion for delivering exceptional guest experiences. Skilled in hotel operations, customer service, and team coordination within fast-paced environments. Known for strong organizational abilities, leadership, and effective problem-solving under pressure. Committed to improving service quality and optimizing operational processes. Seeking to contribute expertise and continue growing within the hospitality industry. Work experience Stop and Shop Customer Service Leader June 2019-December 2020 Supervised customer service department operations, ensuring efficient front-end workflow. Led, trained, and supported cashiers and service associates to maintain high service standards. Managed customer inquiries, complaints, and conflict resolution with professionalism. Oversaw transactions, refunds, cash handling, and register closing procedures. Improved customer satisfaction through proactive service strategies and team support. Enhanced team performance by providing coaching and optimizing daily tasks. Reduced operational issues by streamlining processes and resolving concerns on the spot. Recognized for strong leadership, problem-solving, and performance in fast-paced environments. Target October 2019- March 2020 Floor Associate Maintained sales floor organization, ensuring shelves were stocked, clean, and visually appealing. Assisted customers by providing product recommendations and locating merchandise efficiently. Supported inventory management, including restocking, price accuracy, and backroom organization. Contributed to smooth store operations by assisting with seasonal setups and promotional displays. Collaborated with team members to maintain high store standards during peak hours. Helped drive sales by delivering excellent customer service and product knowledge. Recognized for strong work ethic, adaptability, and ability to handle fast-paced retail environments. MADECA Productions Administrative Assistant January 2025-October 2025 Managed daily administrative operations, including scheduling, email communication, and document organization. Assisted in coordinating production logistics, meetings, and internal planning. Prepared reports, maintained records, and organized digital and physical files. Supported project workflows by ensuring deadlines and tasks were tracked efficiently. Educación Bachelor in Hospitality Management with a concentration in Food & Beverage | Pontificia Universidad Católica Madre & Maestra- ServSafe Certification | September 2025 Skills General Administration Skills: Customer and client support, confidential information handling, vendor and client communications Software & tools: Microsoft Office, Google Workspace, Project/communication tools Others: Problem solving, multitasking, strong communication, attention to detail, adaptability Languages English: Excellent Spanish:Native