Ada Gazelle T. Boquiron
66-A K-3rd Street, Kamuning, Q.C. 1103 Metro Manila, PH
Contact no.: - Email address:-………………………………………………………………………………………………
Objective:
Customer service management where my experience can be utilized to improve
customer satisfaction.
Work Experience
Cake Business (B Creations)
Present
Baking, Cake artist/decorator
Travel Delight
Administrative Executive
November 18, 2014 to April 29, 2016
Making sales calls and scheduling appointments
Front desk sales
Replying emails and messages on all social media channels
Content generation for social media - Other ad-hoc duties that may arise
Citigroup Business Process Solutions
July 12, 2010 to April 12, 2014
Customer Service Representative
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Inbound calls, assisting clients regarding their mortgage account concerns.
Customer Solution Officer
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Collection of mortgage payments.
Resolve billing issues and concerns.
Provide customers’ satisfaction about their account.
West Contact Services Inc.
December 12, 2004-June 20, 2010
Customer Service Representative (Sales, Retention and Collection)
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Answered phones and responded to customer requests.
Sold product and placed customer orders in computer system.
Provide customers with product and service information.
Out sold products and services.
Identified, researched and resolved customer issues using the computer system.
Completed call logs and reports. Research billing issues.
Educational Background-
Centro Escolar University
Mendiola, Manila
Bachelor of Science in Psychology
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Centro Escolar University
Mendiola, Manila
Bachelor of Arts in Journalism
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La Consolacion College
Iriga City
Secondary Education
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Rinconada Allied Cultural School
Iriga City
Primary Education
Personal Background
Age:
Birthday:
Civil Status:
Weight:
Height:
Religion:
Nationality:
Languages/Dialect:
Interest:
28
November 14, 1985
Single
126 lbs
5’3”
Roman Catholic
Filipino
English and Tagalog
Sketching, drawing, internet surfing, Literature, Baking
Summary of Qualifications
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Almost seven years experience of Customer Service.
Strong ability to work well with other as part of the team.
Excellent verbal communication and interpersonal skills.
Exceptional mental capacity to read documents, follow instructions, learn and
understand emergency and company procedures, rules and regulations.
Great ability to work well with the public on a constant basis under stressful
conditions.
Enviably well-groomed and neat appearance.
Strong physical ability to perform all job functions.
Ability to work rotating shift work and overtime and travel on a constant basis.
Unquestionable ability to comply with company attendance standards described in
labor agreements and established guidelines.
