Acquah Doris

ACQUAH DORIS PROFESSIONAL SUMMARY Detail-oriented Data Entry Specialist with strong experience in data accuracy, database management, administrative support, and CRM operations. Proven ability to maintain 99%+ data accuracy, manage high-volume information, and deliver timely support to clients and teams. Skilled in Microsoft Office, Google Workspace, CRM tools, and various data entry platforms. Strong communication, organization, and customer service skills with a track record of ensuring data integrity and operational efficiency. PROFESSIONAL EXPERIENCE Data Entry & Tech Support Specialist Xandria Consulting Inc., Georgia, United States 2023 – 2025      Entered and updated customer records with 99% accuracy, ensuring clean and reliable datasets. Performed data quality checks, error identification, and data correction. Provided technical support to users and assisted with troubleshooting minor system issues. Maintained confidentiality and integrity of sensitive information. Supported administrative tasks including invoicing, reporting, and document preparation. Sales Executive Ubastic Nigeria Limited, Lagos, Nigeria 2020 – Present     Conducted market research to identify sales opportunities and assess customer needs. Engaged potential clients, scheduled meetings, and delivered product/service presentations. Maintained accurate CRM records and monitored sales performance. Built professional client relationships to support long-term business growth. Administrative Assistant Ubastic Nigeria Limited, Lagos, Nigeria 2016 – 2020    Managed incoming calls, messages, and office communications. Welcomed visitors, ensured positive client experience, and addressed inquiries. Organized and maintained physical and digital filing systems.   Processed mail, documentation, and administrative correspondence. Assisted with complaint resolution and daily office operations. EDUCATION Higher National Diploma (HND), Business Administration Yaba College of Technology, Lagos — Upper Credit, Dec 2020 Ordinary National Diploma (OND), Business Studies Moshood Abiola Polytechnic, Ogun State — Sept 2007 CERTIFICATIONS        Virtual Assistant Skill Training (DEXA) — Nov 2025 Virtual Assistant Professional (VAP, DEXA) — Sept 2024 Working as a Virtual Assistant (Alison) — Sept 2023 Data Entry Academy Batch 9 (Certify Me) — Sept 2023 Data Entry & Tech Support Specialist (Instructor Home Inc USA) — July 2023 Digital Marketing Fundamentals (IIDE) — Sept 2022 Desktop Publishing (Admund Nig Ltd) — March 2022 SKILLS Data Entry & Management    High-speed and accurate typing Data processing, verification, and cleanup Database and spreadsheet management Software & Tools      Microsoft Office (Excel, Word, PowerPoint) Google Workspace (Sheets, Docs, Forms, Meet, Gmail) CRM Systems Data entry platforms Basic troubleshooting & support tools Administrative & Organizational       Time management Records management Document organization Multi-tasking and deadline management Strong verbal and written communication Customer service