Acmilah Macagaan

ACMILAH MACABUAT  Gusa, Cagayan De Oro City, Misamis Oriental 9000  -; - -- I am a highly versatile employee that values integrity in the workplace, at home and wherever I maybe, and in whatever I do. WORK EXPERIENCE Information Technology Officer - Analyzes system's design and programs created by external personnel. Team Leader - Managed and supervise 20 employees with their overall scorecard and the constantly coaches them with the company's goals, KPIs, and status which improved employees productivity. Trainer - Trained newly hired applicants processes, best practices and product specific modules. Subject Matter Expert - Administered, assists and helps the training and operations team with difficult concerns within operation's responsibility. Customer Service Representative - Resolves customers concern via phone support. Issues are related to online retails store in the US. Technical Support Representative - Configures router and fixes internet connection issues for customers via phone support. ONLINE WORK EXPERIENCE Social Media Marketing - planned, organized, created and posted in different social media accounts for a company's products to increase web traffic and sales. Article Writer - researched, wrote and proofread articles in different topics. 1 topic will take 2 hours to research, write and proofread. Forum Posting - researched and posts in different forum platforms to increase webtraffic, create awareness and improve decision-making of potential clients. Research and Data Entry - researched and organized data using MS Excel and or Googlesheets. Words per minute is 45/minute. Wordpress Development and Design - planned, developed and designed an ecommerce site using WooCommerce. SKILLS AND COMPETENCY:  Goal Oriented  Results Driven  Critical Thinking  Verbal and Written Communications  Leadership  Creativity  Research INTEREST:  Photography  Research  Writing  Social Media  Photo and Video Editing  Reading  Coding  Programming