Aciana Small

In my role as a dedicated and results-oriented Customer Service Representative, I possess over 3 years of experience in delivering exemplary support to customers across diverse industries. I am deeply committed to problem-solving and providing exceptional service, with a focus on ensuring that each customer interaction has a positive impact. My professional background in e-commerce and customer support has endowed me with a profound comprehension of the significance of empathy, communication, and efficiency in effectively addressing customer inquiries and matters.

I thrive in fast-paced environments, and my ability to manage multiple tasks while maintaining a high level of customer satisfaction is a key strength. I’m highly proficient in using various CRM systems, ticketing platforms, and communication tools such as Zendesk, Shopify, and Confluence which allows me to provide timely and accurate solutions to customers' needs. Whether it’s troubleshooting technical issues, managing order concerns, or providing product information, I approach every task with patience, attention to detail, and a customer-first mentality.