Achugo Onyinye Perpetual

ACHUGO ONYINYE PERPETUAL Lagos, Nigeria PROFESSIONAL SUMMARY I am a proactive and highly organized and coordinated professional, having over two years of experience in customer support and administration coordination. I have developed my skills in managing schedules, handling communications and supporting team operations both in fast-paced settings and remotely. I am adept at multitasking, maintaining confidentiality and ensuring seamless execution of day-to- day executive support. CORE SKILLS Calender and Email Management Meeting Coordination and Minute Taking Task and Project Tracking Google Workspace and Microsoft Office Administrative Support Communication and Organization Time Management and Multitasking Confidentiality and Discretion PROFESSIONAL EXPERIENCE KELZICONCEPTS (LAGOS) CUSTOMER SUPPORT & VIRTUAL ASSISTANT INTERN (REMOTE) I coordinate schedules, service appointments and ensure smooth flow of daily operations. I managed high-volume customer communications including follow-ups and emails. Maintained accurate records, reports and documentation for tracking purposes. Supported administrative tasks and internal team coordination. March - Present March - Present EXCELERATE PROJECT MANAGEMENT INTERN (REMOTE) Assisted in managing team tasks and collaboration using Trello and Slack. Tracked project progress and ensured timely completion of deliverables. Participated in meetings, documented key discussions, and tracked action items. Strengthened organizational and communication skills in a remote work. 2025 - Present THE LADYPAINTERNG (LAGOS) CUSTOMER SUPPORT & VIRTUAL ASSISTANT Reduced scheduling conflicts by 30%by managing and accurately inputting 50+ calendar entries weekly into Google Calendar with consistent formatting and advanced conflicts checking. Successfully completed 100% of assigned special projects on deadline by demonstrating strong initiative, applying practical problem solving and maintaining a positive, solution focused work ethics. Reduced document retrieval time by 20% by creating, organizing and maintaining Google docs and Sheets with clear naming conve ntions and structured formatting across all active projects. AFRIK LINKS LTD (OWERRI) 2023 - 2025 FIRSTMONIE AGENT/ CUSTOMER SERVICE REP Handled daily customer transactions with accuracy and professionalism. Resolved customer complaints efficiently, improving satisfaction. Maintained detailed records and ensured proper documentation. Managed sensitive financial information with confidentiality. EDUCATION Federal University of Technology, Owerri B.AGRIC.TECH 2023 CERTIFICATION & TRAINING DIGITAL WITCH TRAINING (IT SUPPORT) WORKFLOW SPECIALIST (ASANA) PROJECT MANAGEMENT TOOLS (TRELLO & SLACK) TOOLS Google Workspace Microsoft Office Trello Asana Monday.com Slack