Achilles G. Panzo

Achilles Panzo E-mail:-Contact number:- Objective I am a driven and hard-working Virtual Assistant looking to use my experience and skills in analysis, communication and administration, in order to contribute to the success of the organization. Experience Kal-Polymers | Lead Generation Specialist ● August 2023 - January 2025 Responsibilities: o Responded to customer inquiries and provided solutions to their concerns o Handled customer complaints and grievances professionally. o Managed and organized daily administrative tasks for multiple clients remotely o Coordinated and scheduled appointments and meetings between clients and their instructors o Managed client accounts and ensured their satisfaction. o Schedule consultations between sales staff and prospective clients, ensuring that important meetings are booked for the sales and purchasing team. Virtual Lead Managers, LLC | Virtual Lead Manager Trainee April 2023 - August 2023 ● Completed the following training deep dives as part of the first phase of VLM training: o Mindset & Communications training o CRM & VoIP training (both videos and live updates using practice Podio and CallRail module) o Creating new and auditing old leads using CRM and phone system o Updating new leads by lead type (e.g. Missed/abandoned calls, VM, appt booked, opt-outs, offers, cold lead) o Proven follow-up systems for new/old lead o Task management systems – Daily/Weekly/Monthly tasks o Rapport-building and effective communication training o Follow-up role-playing exercises using follow-up scripts o Task and lead tracking spreadsheet training (“how to demonstrate your value-add to the client”) Paradygm Health Group | CSR/Social Media Manager/Intake (Medical) April 2022 - April 2023 ● Responsibilities: o Managed client accounts and ensured their satisfaction. o Encoding and Processed insurance claims for our clients. o Coordinated with internal teams to ensure timely delivery of client needs. o Managed and organized daily administrative tasks for multiple clients remotely. o Coordinated and scheduled appointments and meetings between clients. o Conducted research and provided necessary data and reports to clients as requested o Maintained and updated social media accounts on multiple platforms. o Analyzed engagement and audience demographics to inform content strategies. Lesson Pro | CSR/Lead Generation/Appointment Setter May 2021 - March 2022 ● Responsibilities: o Responded to customer inquiries and provide solutions to their concerns o Handled customer complaints and grievances in a professional manner o Managed and organized daily administrative tasks for multiple clients remotely o Coordinated and scheduled appointments and meetings between clients and their instructors o Managed client accounts and ensured their satisfaction. o Schedule consultations between sales staff and prospective clients, ensuring that important meetings are booked for the sales team. Transcom Worldwide Inc | Customer Account Executive April 2012 - April 2021 ● Responsibilities: o Responded to customer inquiries and provide solutions to their concerns o Handled customer complaints and grievances in a professional manner o Maintained accurate customer records and updates o As a Customer Account Executive, I support customers by providing helpful information, answering questions, and responding to complaints. I am a front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features. Education College/Vocational St. Thomas of Villanova Institute of Philosophy 2007 - 2011 Secondary level La Consolacion College - Isabela 2001 - 2005 Skills ● CRM experience (Podio , Infusionsoft, Zoho, LeftMain, Stripe) ● Social Media Management (LinkedIn, Facebook, Instagram) ● Lead Generation ● Skip Tracing ● Data Mining ● Data Entry ● Inbound calling and Cold-calling using communications tools (CallRail, Vonage, Google Voice and more) ● Sales experience ● Proactive mindset ● Proficient in various professional, project management, reporting software ● Customer Service ● Appointment setting ● Phone, chat, and email handling ● Excellent written, spoken English communication ● Capable of working under time pressure ● Organizational skills using Trello and etc. ● LinkedIn Profile Optimization ● LinkedIn Recruiter ● Technical and Billing experience ● Probates