Acha Jane

Experienced in IT Support and Customer Relationship Management, providing reliable technical assistance and maintaining smooth business operations through structured problem-solving, clear communication, and efficient service delivery. Background includes first-level technical support, customer issue resolution, and CRM workflows, enabling effective contributions in fast-paced and remote work environments.

In IT support, responsibilities include handling common system and software issues, user access challenges, and general technical inquiries with a methodical and practical approach. Skilled in troubleshooting, guiding users through solutions, and ensuring issues are resolved efficiently or escalated with proper documentation. Accuracy, consistency, and user experience are always prioritized in every interaction.

CRM expertise covers managing customer data, tracking interactions, and maintaining organized records to support both customer satisfaction and internal decision-making. Experienced in responding to customer inquiries via email, chat, and ticketing systems while maintaining a professional, calm, and solution-focused approach. Strong emphasis placed on documentation, follow-ups, and data accuracy, recognizing their importance in effective customer relationship management.

Additional strengths include strong organizational and administrative abilities. Capable of managing multiple tasks without losing attention to detail, communicating clearly in writing and verbally, and adapting quickly to new tools and workflows. Comfortable using digital platforms and continuously improving efficiency as exposure to new systems grows.

Experience level supports operating independently on assigned responsibilities while remaining fully accountable for outcomes. Proactive in identifying issues, reliable in meeting expectations, and disciplined in handling sensitive information with confidentiality and professionalism. High standards maintained even without direct supervision.

Well-suited for remote roles requiring structure, accountability, and clear communication. Time is managed effectively, responsiveness is consistent, and performance is maintained across all tasks. Focus, maturity, and a strong sense of responsibility underpin daily work.

Bringing a solid, dependable skill set in IT support and CRM, supported by hands-on experience, professional judgment, and a commitment to service quality. Goal is to deliver meaningful value by supporting users effectively, maintaining strong customer relationships, and helping organizations operate efficiently.