Acha Blessing

As an accomplished Customer Service Representative, I possess extensive experience in technical support, administration, customer service, and sales, with over one year of practice resolving hardware, software, and network-related challenges. I offer expert proficiency in providing end-user support, configuring IT systems, and implementing security measures. My effective intervention strategies have resulted in a 40% reduction in system downtime and a 30% increase in customer satisfaction at Tek-Experts. My adept skills in troubleshooting, communication, and relationship building have been refined through diverse roles in sales and administrative support. I have also efficiently managed reception operations and upheld office productivity in administrative capacities. I hold a Bachelor of Science degree in Economics, supplemented by industry certifications in Cyber Security and remote workplace skills. I am enthusiastic about applying my problem-solving acumen and CRM tools such as Zendesk, Jira, Slack, Lark and Zoho desk expertise to enhance customer relationship processes and elevate satisfaction levels at TeKnowledge.