Ace John Cabogoy

ACE JOHN CABOGOY CSR EXPERT/VIDEO EDITOR/VA EXECUTIVE PROFILE I am professional Customer Service Representative with over six years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. I'm also a highly creative and multi-talented video editor whose works mainly feature the great outdoors. AREAS OF EXPERTISE Video Editing Photography Strategic Planning Client Relations Research Communication Creativity Ability to work with others in a collaborative environment Conflict Resolution Great attention to detail Excellent Communication Skills Ability to perform well under pressure EMPLOYEMENT HISTORY VIDEO EDITOR/ VA Various Client| Nov 2021 - Present Video Editor/Admin VA Various Client - November 2021 - Present Task/Responsibilities: Create engaging content Design eye-catching graphics for thumbnails Manage project timelines Optimize content for various platforms For tiktoks, Youtube and Facebook Extract reverse prospecting data Add/Update lead contact in Insightly Schedule post in social media Schedule marketing email in insightly Design landing page in Mailchimp CUSTOMER SERVICE ASSOCIATE Amazon Philippines Inc | Mar 2019 - December 2021 Assisting customers with their retail issues over the phone Providing excellent customer service INTERIM ASSISTANT MANAGER EXL Service Philippines | Oct 2017 - January 2019 Lead a cross-functional team to execute selling strategies Ensure all duties are carried out to the highest of standards Conduct coaching to make sure agents are aligned to the team goals. COURSE ATTENDED ENVANTO TUTS+ Adobe Premier Basic and Advance Training EDUCATIONAL BACKGROUND FAR EASTERN UNIVERSITY - EAST ASIA COLLEGE SOFTWARE I USE - Adobe Premiere Pro - Adobe After Effects - Adobe Photoshop -Adobe Lightroom -Canva Mailchimp Trello Insightly GoHighLevel Trello Airtable Google Meet Zoom Bachelor of science in information technology-