Ace Jester Evangelista

Ace Jester Evangelista Operations Specialist | Virtual Assistant A self-motivated and highly analytical Virtual Assistant with an experience in remote administrative support and contact center. I have an excellent track record of resolving issues, increasing customer satisfaction and driving overall operational improvements. I am strongly committed to service excellence, customer satisfaction, and continuous learning. - - linkedin.com/in/acejester-evangelista WORK EXPERIENCE SKILLS Operations Specialist Nexis Power Google Workspace 09/2022 - Present, Communications Massachusetts, USA (Remote) Responsibilities Analytical Managing day-to-day operations using HubSpot, Sunnova, and Salesforce HubsSpot CRM Tracking and reporting on performance and recommending actionable improvements as necessary Salesforce Partner Community Communication and coordination with staff (including executive operations team) and clients Virtual Assistant F45 Training 05/2022 - 08/2022, Australia (Remote) Performed administrative tasks including data entry, managing schedules, and invoicing Managed 4 email accounts on a daily basis, ensuring excellent customer care for studio members Assisted the studio managers through given tasks Canada (Remote) Responsibilities Promoted the NFT project on Twitter by encouraging communities to invest on the token Interacted with the community on Discord and sustain a high level of engagement within the community Customer Service Executive Teleperformance 04/2019 - 08/2019, Philippines Responsibilities Responded to an average of 160 inbound calls per day in high call volume environment and consistently met performance benchmarks in all areas (sales conversion, upsell, AHT, reliability, attendance, etc.) Responded to customer inquiries and complaints and resolved issues efficiently and professionally EDUCATION Bachelor of Science in Mechanical Engineering Technological University of the Philippines Mechanical Engineering Technology Technological University of the Philippines 06/2015 - 07/2018, CERTIFICATES SEO (Search Engine Optimization) (09/2022) An online course offered by HubSpot Academy about SEO to be capable of optimizing a website to perform well in search engines. Social Media Management | Copywriting | Facebook Ads | Graphic Designing (03/2022) Virtual Assistant The Neighbours 05/2018 - 03/2022, Customer Service Data Entry Responsibilities 03/2022 - 05/2022, Microsoft Office An online course offered by Kurso.ph which equips students with the best practices in handling tasks within social media management