ACE EBROLE
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Larena Drive Taclobo Dumaguete City, Negros Oriental-www.linkedin.com/in/ace-ebrole7
Objective
Seeking a fulfilling position as a System Engineer and support of all IT-related needs that offers growth opportunities and allows me to utilize my skills and experience.
Skills & Abilities
Networking
Network Setup
Cabling Management
Firewall Configuration – Sonicwall
Interface and Zone Configuration
WAN, VLANS and LAN Configuration
DHCP and Static IP Assignment
Routing Policy
Content Filter and Application Control Configuration
PC Software and Hardware
Software Hardware Troubleshooting
OS Installation (Ubuntu, Windows and Window Server)
Malware Removal
PC Assembly
Microsoft Office 365
Skype
Microsoft Office
Adobe Photoshop
Identification Card Layout
Window Server Active Directory
Group Policy Management
User and Computer Management
DNS
PowerShell
Basic Knowledge in AWS
Amazon Web Services: Appstream 2.0
Workspace Creation
EC2
Basic Knowledge in Azure
Basic Azure Active Directory
Basic Knowledge in Vmware and Hyper -V Manager
Programming
PHP
Visual C
Selenium
Experience
Senior IT Support / Administrator| ECE Consulting Group
October 2019 – PRESENT
L2 IT Support
Responding to technical support calls from end-users of computers and software applications
Setting up user accounts and profiles on the AD
Installing updates, known as patches, to software applications
Installing and configuring operating systems, anti-virus software, and other applications such as Microsoft Office
Diagnosing and fixing network problems and hardware or software faults
Maintaining inventories of hardware and software
Managing backups of servers, in case of data loss
Keeping a record of issues and faults along with solutions, for future reference.
Junior IT Support | ECE Consulting Group
August 2018 – October 2019
Identifying hardware and software solutions.
Setting up and installing new computers, networks, and software
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Education
Information Systems | Silliman University
2013 – 2018
Trainings / Certifications
Certificate of Continuing Education Completion - AWS
CYBRARY
Sep 10, 2021 - Oct 21, 2021
References
Lorman Labapis
Senior IT Support Engineer, ECE Consulting Group-
Angelo Arayan
Senior IT Support at ECE Consulting Group-
Mechie Hontanosas - Jimar
Human Resource Recruiter at ECE Consulting Group-
Christa Bitancor
Human Resource Manager at ECE Consulting Group-
