Ace Dwight Dabasol

Address Little Baguio Imelda Zamboanga Sibugay,7007 Contact -- General Virtual Assistant / Executive Virtual Assistant Date of Birth- EDUCATION PROFILE A cooperative and dependable customer service representative with 5 years of outsourcing experience. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures may it be calls, emails, and chat support. SKILLS  Good Customer services communication - written and oral skills  Excellent conceptual and analytical skills  Effective interpersonal skills  Mail Handling  Administrative Support and Process Management PERSONALITY  Communicative  Punctuality  Organized ACE DWIGHT DABASOL LANGUAGES English Filipino REFERENCES Name: Mr. Deo Manuel Nacianceno Contact #: - Email:-Job: Senior Team Supervisor at Wipro Address: Lapu-Lapu City, Cebu, Philippines Name: Ms. Ritchiel Bucog Contact #: - Job: Customer Service Associate at Concentrix Address: Cebu City, Cebu, Philippines Name: Ms. Kit Michelle Genovia Contact #:- Job: Project Control Services Senior Analyst at Accenture Address: B. Rodriguez, Cebu City, Philippines Skype live:.cid.3bbe64148baa4fd4 06.2008 - 04.2012 Western Mindanao State University Bachelor of Arts in Political Science EXPERIENCE 03.2015 - 08.2020 Accenture Business Process Delivery / Transaction Processing Associate Performed role as a telecommunications Back Office Associate, handling administrative work, data entry, order process, customer service via phone, email management, virtual reception, handling appointments, calendar management, and client meetings. Become one of the top agents within 6 months from the date hired. Also, one of the effective mobile chat agents that offer assistance to customers through the use of a messaging app or online chatbot. 02.2015 - 02.2017 Convergys Technical / Customer Service Representative Answers inbound calls in a timely and friendly manner. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. To add, being tasked as a Device Returns specialist who process refunds in a timely manner and takes care of replacing damaged or faulty products. Also served as a Software-Technical Support Representative that provides technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer software Experience upselling and cross-selling a company's products or services and generating interest in the offer.