Ace De Guzman

ACE DE GUZMAN PROJECT MANAGER, DIGITAL MARKETER AND VIRTUAL ASSISTANT With my specific set of skills and rich experience working with clients around the globe, I get businesses jump-started in producing high-quality results. I use a SMART approach, so your business can leverage and reach your goals. CAREER HIGHLIGHTS 2021 - Present Marketing Project Manager Freelance Leads digital marketing teams in marketing campaigns. Leads strategic planning in enhancing brand recognition and online presence. Spearheaded digital marketing projects for 200+ clients in the tour AREAS OF EXPERTISE personal branding, Manages stakeholder relationships. Has working knowledge of the Shopify and Amazon platforms. Aug 2023 June 2025 Virtual Assistance Creative Operations and Traffic Manager Managed overarching workflows. Provided high-level support to ensure effective and timely project and product delivery. Managed a portfolio 100+ clients in the tour operations industry. Social Media Marketing and Management Email Marketing Led the remote marketing team in managing day-to-day Facebook Ads Marketing operations and meeting campaign objectives. Accounting/Bookkeeping improving processes within the marketing department. Worked closely with the marketing managers in strategizing and Sourced talents to support the company's growth. Complaints Management Client Management Expert Customer Service Dec 2021 Dec 2022 Project Manager Lights On Digital Managed a portfolio of 50+ clients from hotels, resorts, and Training restaurants. Process Creation Collaborated with different enabling departments. Copywriting and Content Writing Brand Advertising and Marketing dental reduce training costs for future staff members. Working Knowledge on Shopify and Leadership and Coaching publishing, Streamlines processes using proper documentation to help Project Management Amazon operations, marketing, education, and hospitality industries. Supervised and implemented workflow improvements. Jun 2021 Jan 2022 Personal Brand Developer Write Business Results Crafted personal branding content for distinguished clients including authors and leaders. Helped develop campaigns for several best-selling books in Amazon. March 2021 - Project Manager (Apprenticeship) May 2021 FVA Consultancy Led project delivery of the apprenticeship program. Rated 5/5 for delivering a superb performance. Feb 2021Oct 2021 Social Media Manager and Email Marketer 4 Starters Marketing Crafted high-quality content for 4 Starters’ clients. Led marketing campaign efforts using effective brand story telling. 2016 Present Digital Marketer and Virtual Assistant Upwork and Freelance Creates content to build digital presence for clients across different niches. Builds marketing campaigns for clients across the globe. Supports high-level executives and business owners in managing business operations. Oct 2014 Feb 2021 Telstra International Philippines Inc. Business Subject Matter Expert Developed front-line teams' capabilities in customer retention, sales generation, complex complaint handling, and product knowledge. Analyzed key performance indicators (KPI) and developed materials in training that helped the capability of front-line teams. AREAS OF EXPERTISE Facilitated training across all teams that resulted in operational efficiency and competency. Complaints Resolution Coordinator Project Management Working Knowledge on Shopify and Prevented complaints from further escalation to the Australian Amazon thousands worth of complaints costs and ensured customers Telecommunications Industry Ombudsman, saved tens of retention of 70% to 90%. Leadership and Coaching Served as the site gatekeeper for all incoming complaints, which Virtual Assistance streamlined call queues and cut down wait time between 0 to 10 Social Media Marketing and Management seconds. Email Marketing Produced critical KPI reports that determined the overall Facebook Ads Marketing protocols. Accounting/Bookkeeping Complaints Management performance of the regional office and benchmarked the site's Apr 2013 Oct 2014 Teleperformance Philippines Subject Matter Expert Coached Client Management major clients' (Telstra) new customer service representatives that fostered critical skills and knowledge in Expert Customer Service handling customer demands. Training Collaborated with management on different methods to help build our nesting teams' capabilities. Process Creation Copywriting and Content Writing Brand Advertising and Marketing My impressive work here led me to be absorbed by Telstra itself. Dec 2010 Feb 2013 Fusion BPO Services Philippines Inc. Consumer Direct Representative Achieved top awards for delivering high-quality service to both clients and customers. Spearheaded improvement of client's product resources that gave clear information and standardization of existing processes. Facilitated training for the new representatives that enabled consistent performance after induction. ACADEMIC BACKGROUND 2009 - 2016 Cebu Institute of Technology - University Bachelor of Science in Accounting Technology Graduated as a consistent Dean's Lister. Studied and worked full-time at the same time. TRAINING AND CERTIFICATIONS Surge Digital Agency Social Media Marketing and Management In-Depth Course Real Estate Virtual Assistance Workshop Real Estate Investing Tasks Course (Gold Award) Digital Marketing Techniques Workshop Project Management In-Depth Course (Silver Award) Email Marketing In-Depth Course (Gold Award) Editor MajorCourse | GPA Facebook Ads Marketing : 3.68 Brand Advertising and Marketing (Gold Award) University of California - Irvine and Coursera Initiating and Planning Projects Budgeting and Scheduling Projects Managing Project Risks and Changes