I have over a decade of experience in the BPO (Business Process Outsourcing) industry, primarily as a Customer Support Specialist. During my tenure, I've had the opportunity to enhance my skills in resolving customer issues efficiently and ensuring client satisfaction. Additionally, I spent two years as a Supervisor, where I honed my leadership abilities and oversaw team performance to uphold service standards. My passion lies in delivering exceptional customer experiences and fostering a collaborative team environment to achieve organizational goals.