Ace Bonifacio

Ace Bonifacio Linkedin: https://www.linkedin.com/in/acebonifacio/-☎- 📌NCR, Philippines Professional summary Accomplished professional with 17 years of expertise in IT, Project & Delivery management, Business operations and Customer support, specializing in Salesforce. Demonstrated proficiency in project management and process enhancement in IT and business operations. Education Far Eastern University, Manila: BS Commerce, Financial Accounting (4th undergraduate) Training & Certification Salesforce System Administrator Salesforce Advanced System Administrator Strength & Competencies Thought leadership Process enhancement / mapping KPi Building (data analytics) Project Management Problem Solving Stakeholder Management Agile Salesforce.com Scrum framework Salesforce advanced administration Software Development Lifecycle (SDLC) Salesforce SOQL Salesforce automation (declarative programming) Work History Collaboration Betters the World (CBTW) – Business Analyst May 2023 – present Corporate IT Oversees all Salesforce related projects, change requests and issues Project planning Technical / Functional document Training material (onboarding / refresher / updates) User guides Project coordinator Security Bank Corporation – Business Analyst Jan 2023 – May 2023 Corporate Strategy Prepare project plan, strategy decks, training materials and other relevant materials to aid in the effective communication of projects and systems to above-the-line and along-the-line stakeholders Investigate CRM day-to-day development and production issues to ensure timely resolution and proper accountability of bugs and fixes. Conducts regular checks of issues-based reporting and results driven data to identify needed key improvements Manage accountability across business units based on project management to ensure milestones are delivered in a timely manner Facilitate and analyze processes across different systems integrated to the CRM (NextCRM) BTC Power – Salesforce Administrator / Analyst Jul 2021 - Dec 2022 Corporate IT Management of corporate Salesforce CRM along with related projects Accenture – Salesforce Analyst Jul 2017 - Aug 2020 Accenture Technology (Salesforce): Full time employee Account management (multiple assignments) Role changes depending on account assignment Associate Project Manager Oversees project Manages project planning Capacity planning Status Reporting Scrum Master Facilitator Salesforce Administrator Functional configuration Declarative programming People4U – Salesforce Analyst Feb 2016 - Jul 2017 Accenture Salesforce Technology: Contractor Account management (multiple assignments) Role changes depending on account assignment Associate Project Manager Oversees project Manages project planning Capacity planning Status Reporting Scrum Master Facilitator Salesforce Administrator Functional configuration Declarative programming Cognizant – Product Support Aug 2012 - Sept 2015 Salesforce Product Support Took incident cases submitted by customer, ranging but not limited to the following: How to questions Perform administrative work on customers’ behalf