Abugu Cynthia Chinenye

ABUGU CYNTHIA CHINENYE-|- Central Police Barracks, Enugu PERSONAL INFORMATION Sex Marital Status Date of Birth Female Single 3rd December, 1993 CAREER SUMMARY Versatile, result-oriented and diligent Costumer service Representative with professional qualities such as; personal effectiveness, capacity building, negotiation skill, logical thinking, attention to details, corporate communication skills, social skill, and interpersonal skills. I seek to work an organization where I can use my experience and skills for the benefit of the organization whilst improving my knowledge and experience. SKILLS HIGHLIGHT ▪ Effective interpersonal sales and service skills. ▪ Strong time management and organizational skills. ▪ Excellent verbal and written communication, customer negotiation skills. ▪ Detailed-oriented with methodological approach to task and reporting accuracy. ▪ Resourceful in getting task done through multi-tasking and creative thinking skills. ▪ Ability to communicate effectively and build strong relationship with team members. ▪ Efficient in Microsoft application packages; excel, word, power point to perform data entry, manage source documents, and financial planning. WORK HISTORY Fidelity Bank plc, Enugu State Match 2021 to June 2022 Customer Service Representative ▪ Handling customers complaints, providing appropriate solutions and alternatives within the time limit. ▪ Ensure customers satisfaction and provide professional customer support. ▪ Delighted the customers with consistent and pleasant service, which resulted in a 30% increase in returning customers. ▪ Promoted new products and services launched by the company and improved revenue per customer. ▪ Acquired new and expanded existing client relationships. ▪ Process customer account and file document. ▪ Providing feedback on efficiency of the customer service process. State Secretariat, Akwa Ibom State NYSC Administrative Assistant ▪ ▪ ▪ ▪ ▪ ▪ Apr.2020-Feb.2021 Handling administrative request and queries from senior managers Organizing and scheduling appointments with admin software Planning meetings and taking detailed minutes Answer and direct phone calls Update and maintain office policies and procedures Assist in the preparation of regularly scheduled Astrum Energy Ltd Sept. 2015 -Aust. 2017 Receptionist ▪ Answer, screen, and forward telephone calls. ▪ Greets walk-in customers and other visitors and escort them to specific destinations. ▪ send information or documents using a computer or mail. ▪ perform other administrative tasks, such as keeping appointments calendars. ▪ copy, file and maintain document records. EDUCATION Bachelor of Science in Public Administration and Local Government University of Nigeria Nsukka, Enugu State - National Diploma in Public Administration Our Saviour Institute of Science Agricultural and Technology, Enugu state - Senior Secondary school leaving certificate Comprehensive secondary school, Enugu State - REFERENCE Mr. Anthony Ikowa Civil Servant, Rural Electrification, Enugu State, Nigeria- Mrs Maryann Abugu Civil servant, Nigeria Police Force-