Abubakar Abubakar

Abubakar A. Abubakar Nigeria linkedin.com/in/abuonzone- Summary I am a self-motivated and result-driven technology enthusiast with practical IT and Engineering experience. With a combination of intermediate IT knowledge, productivity, resourcefulness and great communication skills, my focus is to satisfactorily complete assigned tasks and projects. I am always up for new challenges, bring new creative and innovative ideas and a great team player. I am also an IT Instructor that help deliver quality IT training to Children and Teens from foundation to advanced level. Specialities: Technology: IT Support, Web Development, Networking, Cloud Computing, Engineering Designs. Experience Management Trainee Flour Mills of Nigeria Plc Aug 2019 - Present (9 months +) SharePoint Online Technical Support Engineer Tek Experts Jul 2019 - Aug 2019 (2 months) Technical Support Engineer Tek Experts Apr 2019 - Aug 2019 (5 months) • Act as the primary technical contact for all Microso Office 365 related issues, deliver advance technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management. • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve a customer’s problem • Collaborate with Subject Matter Experts and escalation managers when additional support is needed. • Manage Critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all partners involved. Admin/ICT Instructor Little Teddies Limited Nov 2016 - Apr 2019 (2 years 6 months) #Responsible for troubleshooting & resolving hardware, soware & end users problems. #Acting as the first point of contact for all IT & technical queries #Developing the infrastructure and systems to meet the school’s needs. #Manage the social media activities of the school #Manage the school bio-metric management system #Investigate specialist and complex IT support issues. Abubakar A. Abubakar - page 1 #Communicating with third party technical specialists. #Configuring and managing backup & restore procedures. #Identifying and reporting on the budgetary implications of IT projects and upgrades #In-depth knowledge of Windows client Operating system and Microso Office Productivity tools #Windows server 2012 deployment and configuration. #Instruct students on a British based curriculum ICT program (NCC UK) #Set online questions for pupils using the school management soware (FEDENA) Network Engineer Information Technology Service Center (Federal University of Technology Minna) Jul 2015 - Dec 2015 (6 months) • Maximization of network performance by monitoring performance; • Troubleshooting network problems and outages; • Scheduling upgrades; • Collaborating with network architects on network optimization. Education Federal University of Technology Minna Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering 2011 - 2015 Licenses & Certifications Front-End Web Development - Andela Web Development - Andela Project Management Foundations: Quality - Lynda.com Project Management Foundations: Schedules - Lynda.com Project Management Foundations: Teams - Lynda.com PowerPoint 2013 Essential Training - Lynda.com Exam 533: Implementing Microso Azure Infrastructure Solutions - Microso PowerPoint for Teachers: Creating Interactive Lessons - LinkedIn Office 365: Provision Office 365 - LinkedIn React.js Essential Training - LinkedIn Teaching Techniques: Classroom Management - LinkedIn Skills Web Development • Research • Project Management • Cloud Computing • Computer Networking • Office 365 Abubakar A. Abubakar - page 2