Absalon Abante Jr.

ABSALON ABANTE JR AMAZON AND E-COMMERCE SELLER VIRTUAL ASSISTANT OBJECTIVE Helping International Clients scale-up their business by taking care of their most pressing and tedious tasks. With my years of experience, I am confident that I will add value to your company. I always strive for excellence and am extremely motivated to continue to grow professionally. CONTACT Email:-Skype: Absalon Abante Phone #: (- SOFTWARES Amazon Seller Central, ManagebyStats, Canva, SellerRise, Helium10, Seller.Tools, Zendesk, Opinew, ManyChat, ClickFunnels, BlackBird, RetailMeNot Genie, OA XRAY, Keepa, Invoice Home, Shopify, eBay, Shipstation, Zik Analytics, Alibaba, AliExpress, AgoraPulse, Dropship Beast, ShipMonk, Rakuten, Inmotion, Facebook, FB Ads Manager, Pinterest, Instagram, LinkedIn, Zoom, Trello, Asana, Zoom, Loom, EverNote, Skype, LastPass, Jing, Slack, Bitly, MS Office (Excel, Word and PowerPoint), Google (Email, Spreadsheet, Docs, Reader, Calendar, GDrive), Yahoo Messenger, Photoshop, ReCharge, Luminati, MultiLogin, Dropbox SKILLS Customer Service PPC Keyword Research Order Fulfillment Inventory Management Product Research Product Listing Social Media Management WORK EXPERIENCE PEAK BRANDS LLC, AMAZON SELLER VA JULY 2019 – PRESENT Answering messages in Seller Central, Gmail, Social Media page, and ManyChat Managing overall Account Health Monitoring Product Listings Communicating with Third-Party Logistic in reference to orders; returns, missing package, replacements, etc Replenishing of stocks Updating Spreadsheets and Excel files Seller Feedback Monitoring Identifying and reaching out to customers who posted negative product reviews Fulfilling Shopify orders Updating and scheduling Facebook Ads Processing refunds and sending replacements TRAINING and ACHIEVEMENTS Filipino PPC Masterclass 2021 Amazon Seller Central VA Masterclass 2019 Presidential Awardee 2017 – 2018 Sophomore of the Year 2017 – 2018 Co-curricular Activities Merit Awardee 2017 - 2018 Academic Scholar 2017 – 2018 Freshmen of the Year 2016 – 2017 Quarter 4 Top Agent 2016 EDUCATION Associate Degree in Hospitality Management Foundation University, Dumaguete City 2016 - 2018 MZJC LIMITED, AMAZON VIRTUAL ASSISTANT DECEMBER 2018 – OCTOBER 2019 Responding to queries that came through Amazon Seller Central and Gmail account Replying to product reviews and questions Updating product listings through Flat Files Sending and creating codes for product replacements Monitoring product listings in the US and the European markets: UK, DE, FR, IT and ES Issuing refunds Keeping various documents up to date Contacting customers proactively and translators for responses in other languages Generating Invoices Managing Inventory SOCIALITE-LIGHTING, SHOPIFY VIRTUAL ASSISTANT SEPTEMBER 2018 - FEBRUARY 2019 Email correspondence / Customer Service Approve website orders based on instructions given Split and direct orders as needed in Shipstation Review and place dropship orders from suppliers Monitor out of stock items Update stock levels in the system when needed Review inventory levels and calculate Days of Cover and Manufacturer lead time STYLE IGNITED INC., SHOPIFY VIRTUAL ASSISTANT JANUARY 2018 - SEPTEMBER 2018 PERSONAL PROFILE Address: Dumaguete City, Philippines 6200 Date of Birth: September 10, 1986 Civil Status: Single Sex: Male Age: 34 Order fulfillment Email management Inventory monitoring Product research Social Media moderation Process refund, order replacement, and cancellation Change shipping details TELETECH, CUSTOMER SERVICE REPRESENTATIVE OCTOBER 2009 - JANUARY 2018 Respond to customers' emails Process account cancellation and provide account information Educate customers on products offered Handle inbound calls from customers Meet monthly target/metrics