Abrochi Christian Asogwa

A A ABROCHI CHRISTIAN ASOGWA EXPERIENCE CONTACT--45 Renaissance work, new street, Huddersfield, UK HD1 2TW PROFESSIONAL SUMMARY Detail-oriented and systematic data entry professional with over 10 years experience with clear talent to read and interpret different source documents. Highly organized, efficient and hardworking in capturing high volumes of data from physical and digital records. Experienced with text documents and numerical values. DATA ENTRY SPECIALIST Jan 2021 ‐ Feb 2023 Kriz-A Dental Enterprise , Enugu , Enugu Retrieved data from past studies to inform projects. Created comprehensive Excel spreadsheets to organize large datasets. Transferred data from hard copy to computer files and database systems. Leveraged available resources to obtain data and complete assigned projects within deadlines. Entered data by inputting alphabetic and numeric information using established procedures. Checked completed work for errors to make necessary corrections. Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy. Checked and monitored work of less experienced data personnel for accuracy. Retrieved data from databases or electronic files as requested by management. Adjusted settings for format, page layout, line spacing and other style requirements. Communicated with technical staff to resolve computer and software problems. CUSTOMER SERVICE REPRESENTATIVE Aug 2017 ‐ Dec 2020 Kingzy pharmaceutical limited , Portharcout , Portharcout Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Addressed customer concerns and complaints and resolved issues SKILLS Verify data Correct errors Teamwork Customer relations Problem-solving Research Compile information Trained in 10-key LANGUAGES promptly. Relayed new and relevant information to customers and followed up on promises. Offered products and services to meet customers' needs and goals. Documented detailed notes in CRM system to track customer interactions. De-escalated customer complaints using specialized communication techniques. Communicated with clients over phone, email and chat platforms. Provided solutions, recommendations and replacements with empathy and positive feedback. Handled escalated callers to reach positive outcomes. Returned customer calls and responded to inquiries and complaints. Processed orders and coordinated delivery schedules to meet customer needs. English , Fluent Used proven techniques to increase sales and promote high-value products. Met and exceeded daily service quality and performance goals. Remained calm, composed and polite to deescalate aggressive customer behavior. Educated customers by explaining complex details in easy-tounderstand terminology. Referred customers to appropriate departments or personnel to swiftly resolve issues. Followed scripts to maintain good call control. Engaged with customers to understand needs, resolve issues, and answer product questions. Recommended packing and shipping methods for return of merchandise or parts. Made informed decisions under stressful circumstances. Built strong knowledge of product line to assist customers in selecting products. COMPUTER OPERATOR Jul 2005 ‐ Aug 2010 Anointed Computers , Wukari , Taraba Installed hardware, software and network connections. Monitored use of computers and assigned stations for optimal use of available resources. Maintained first-level cleanliness within computer room to keep products free from trash and dust. Trained users on proper use and configuration of software to reduce help desk requests. Troubleshot and repaired scanners, printers and PC terminals. Checked network cabling and devices to resolve diagnose failures. Administered organization's social media profiles, continuously updating with events and other points of interest. Answered telephone calls, assisting computer users encountering problems. Helped users remotely to address their computer issues. Checked system for problems, quickly identifying and addressing equipment and performance issues. Typesetting with MsWord, graphic designs with Coreldraw and adequate knowledge on Excel spreadsheets EDUCATION HIGH SCHOOL DIPLOMA - DENTISTRY Sep 2014 Federal School of Dental , Enugu , Enugu Graduated with honors. Member, Dental Therapist Registration Board of Nigeria