Abril Javiera Obando Bermudez

Managua, Nicaragua Sábana Grande, costado este del cuadro de baseball -- ABRIL JAVIERA OBANDO BERMUDEZ PROFILE WORK EXPERIENCE Here’s a quick overview of my skills and Strengths. Considering I’m very optimistic and organized person, this has helped me to reach goals in a manner of having tolerance and patience. Some of my abilities is to learn and be adaptable to changes, making this some of my biggest qualities to also reach my personal and professional goals. One of the impulses I took for getting success, was to seek highest responsabilites that would help me develop my determination and be open to changes. ACCEDO TECHNOLOGIES (2016) Customer service for a mall Call assistance and floor support SITEL NICARAGUA (2018 – 2021) Customer Service for the biggest Coffee Shop Starbucks - Back Office Assistant - Messaging and voice Support - Supervisor CONCENTRIX NICARAGUA (2020 – 2021) Customer Service representative and Technical Support for Xbox account & billing, and deliverys. - Microsoft Account and billing Support. Line of businesses - Chat, emails, back office and voice. Webhelp Nicaragua 2021 - 2022 Customer Service Representative for a financial Institution - Messaging Support - Leader/Supervisor accountable of performance and metrics fof Advocates, management of Advocates attendance and payroll. EDUCATIVE DEVELOPMENT 1 – 6TH GRADE (PRIMARY SCHOOL BENITO PITITO LA BELLA SABANA GARNDE) 2005 – 2010 1 – 5 YEAR OF HIGHSCHOOL (INSTITUTO 1RO DE MAYO) 2011 – 2015 MAJORS ¨LA AMERICAN UNIVERSITY¨ International Relationships (1 Year) 2017. INATEC - NATIONAL INSTITUTE Business Administrative (Curse) 2016. INATEC – ANI Communicative English (10 levels) 2016. Universidad Central de Nicaragua Psicology 2022 – current (4th semester completed) Gioconda Alonso PERSONAL REFERENCES Certified Public Accountant (-) Héctor Quiroz System Engineering (-) Segundo Poveda Industrial Mechanic Technician (-)