Abrar Tajwar

I am a dedicated and performance-driven professional with over 4.5 years of experience across Sales Support, Customer Support, Administrative Assistance, Recruiting, CRM Management, and Email Marketing. My career has been built on a passion for helping businesses grow, streamlining processes, and delivering top-quality customer experiences that foster trust and long-term success.

In Sales Support, I have played an active role in generating leads, nurturing prospects, managing client communications, and ensuring a seamless handover between the sales and fulfillment teams. I’m highly skilled in maintaining and organizing CRM systems such as HubSpot, Zoho, and Pipedrive — ensuring all interactions, notes, and opportunities are properly documented for maximum efficiency. My ability to analyze data, track follow-ups, and understand client behavior has consistently helped improve conversion rates and customer satisfaction levels.

Customer Support is another area where I’ve excelled. Whether through calls, emails, or live chats, I’ve developed a strong sense of empathy and active listening that allows me to understand each customer’s unique situation. I focus on resolving issues promptly while maintaining a friendly and professional tone. My approach is always solution-oriented, and I take pride in turning challenges into opportunities to strengthen the customer relationship.

My experience as an Administrative Assistant and Recruiter has further sharpened my organizational and multitasking skills. I have successfully handled calendar management, document preparation, data entry, appointment scheduling, and candidate sourcing. I’ve also supported hiring campaigns by identifying, screening, and coordinating interviews for qualified candidates — ensuring smooth communication between hiring managers and applicants.

Additionally, I have hands-on experience in Email Marketing and campaign management. I’ve worked on creating targeted email campaigns, newsletters, and follow-up automation sequences using tools like Mailchimp, ActiveCampaign, and HubSpot. I track performance analytics to improve open rates, click-throughs, and engagement metrics, ensuring campaigns deliver measurable results.

I’m a tech-savvy, dependable, and growth-oriented individual who values teamwork, communication, and accountability. My goal is to continue developing in a dynamic work environment where I can apply my experience to help businesses build stronger client relationships, increase efficiency, and achieve sustainable growth.