Abraham Selby

Abraham Selby Information Technology Professional - |-| United Kingdom | Open to Remote | Open to Relocate | LinkedIn SUMMARY Results-driven Public Administration and Management with a specialization in Public Policy and over 12 years of professional experience in IT management, digital analysis, and business analysis. Skilled in aligning digital transformation strategies with public sector objectives to enhance governance and service delivery. Proven ability to integrate data-driven insights and innovative technologies to support policy development and strategic decision-making. Adept at managing cross-functional teams, implementing digital solutions, and driving organizational efficiency. Committed to leveraging technology and public policy expertise to address complex societal challenges and support impactful change in governance systems. EDUCATION University College London, London, United Kingdom - MPA, Public Administration and Sep 2023 - Sep 2024 Management Completed One year Master in Public Administration and Management with focused research on the Digital Transformation in Africa. Christ Apostolic University College, Kumasi, Ghana - Bachelor of Science, Information and Oct 2020 - Sep 2022 Communication Technology Continued Bachelor's Degree as Undergraduate studies in Information Communications and Technology with research project on Alumni Management system development. Kumasi Technical University, Kumasi, Ghana - Diploma, Information Technology Aug 2015 - Jun 2017 Completed two year University Diploma in Information Technology with focused on Programming and Application development and Information system management. EXPERIENCE Business Analyst & IT Consultant, Selby Technology Ghana Limited, Accra, Ghana (Remote) Dec 2017 - Present At Selby Technology Ghana Ltd, I have successfully led and delivered multiple IT consultancy projects tailored to the unique operational needs of clients across the public and private sectors. Conducted in-depth meetings with clients to document business needs, analyze existing systems, and propose actionable digital transformation strategies. Led full-cycle project management from planning through deployment, ensuring efficient execution of IT solutions that aligned with client objectives. Managed relationships with clients, vendors, and internal teams to ensure quality service delivery, contract compliance, and optimal performance. Delivered post-implementation training and support, increasing system adoption and client satisfaction through continuous improvement and performance reporting. Information Technology Consultant, Freedom Fund, London, United Kingdom (Remote) Aug 2024 - Jan 2025 At Freedom Fund, I played a pivotal role in strengthening the organization’s digital infrastructure and grant management capabilities. One of my major achievements was leading the design and deployment of a customized Project Funding System in collaboration with a third-party contractor. Spearheaded the end-to-end development of a grant management system, working closely with leadership and the selected vendor to align features with programmatic and financial reporting needs. Collaborated with Freedom Fund’s Management to develop and execute IT strategies supporting digital transformation and program effectiveness. Managed external IT service providers and technology vendors to ensure quality service delivery, timely upgrades, and effective system integrations. Successfully migrated all staff data and applications to the new server environment, implementing backup and disaster recovery protocols to ensure business continuity. Information Technology Officer, The Freedom Fund, London, United Kingdom Oct 2023 - Aug 2024 As an IT Officer at Freedom Fund, I led critical digital transformation initiatives across the organization, driving cloud adoption, enhancing data security, and implementing scalable IT policies Oversaw and managed cloud services and domain administration, including the setup, configuration, and ongoing maintenance of Office 365 and Google Cloud platforms, streamlining digital collaboration across 15 global locations. Successfully supported over 100 staff across 15 decentralized locations, ensuring reliable remote access, training, and tech support to maintain productivity and secure communications. Developed and enforced comprehensive IT policies and data protection protocols, ensuring compliance with international standards and organizational data governance needs. Provided user support and conducted training sessions on Microsoft Teams, SharePoint, Google Workspace, and related tools to boost digital collaboration and productivity across the organization. HR Analytics and Administrative Support, Ghana Grid Company Limited, Accra, Ghana Nov 2020 - Nov 2023 At Ghana Grid Company Limited, I played a crucial role in enhancing data-driven decision-making and workforce efficiency through the development of a robust HR Workforce Management System. This system centralized employee data, leave management, and workforce planning, significantly improving HR operations and reporting accuracy. Analyzed HR datasets to uncover trends in employee performance, turnover, and retention; developed dashboards and visualizations to support strategic workforce planning and executive decision-making. Maintained accurate, confidential HR records and personnel files, ensuring strict adherence to company policies and data protection regulations. Assisted in performance appraisal administration and recruitment logistics posting job ads, tracking applicants, and supporting performance evaluations and feedback cycles. Provided key support during the implementation of the Microsoft Dynamics ERP system, contributing to the successful integration of HR functions into the broader enterprise resource planning framework. Information Technology Support Specialist, Ghana Data Protection Commission, Accra, Sep 2019 - Sep 2020 Ghana At the Data Protection Commission Ghana, I provided critical IT support while leading initiatives that strengthened the Commission’s digital infrastructure. Developed and deployed an Online Examination Portal for the Certified Data Protection Supervisor (CDPS) Training, which automated candidate assessments and improved accessibility and accuracy in evaluation. Designed and implemented a Front Desk and Helpdesk Management System, streamlining service requests, ticketing, and visitor engagement, thereby enhancing organizational responsiveness and tracking. Supported the Commission’s efforts to establish new data protection policy guidelines by contributing to the digital tools needed for public education and internal compliance. Assisted in IT project planning and deployment, including system upgrades and application rollouts in collaboration with cross-functional teams. Provided technical support to staff by diagnosing and resolving hardware/software issues via phone, email, or inperson consultations. Lead Delivery Consultant (Research), Gartner Consulting, United Kingdom (Remote) Feb 2019 - Apr 2019 As a Lead Delivery Consultant at Gartner Consulting UK, I spearheaded strategic research engagements that supported major technology transformation projects, particularly for public sector initiatives in emerging markets. Led the research and data analysis efforts for the “IT for Customers” project in Ghana, compiling and organizing large datasets to produce actionable insights and tailored recommendations that informed digital service delivery strategies. Conducted stakeholder interviews and workshops to gather insights and ensure alignment between project goals and client expectations. Performed in-depth research and trend analysis using Gartner proprietary resources, industry publications, and market data to identify opportunities and inform recommendations. Delivered comprehensive research reports and data visualizations, enhancing decision-making for clients pursuing digital transformation in service delivery, customer experience, and technology adoption. Data Collection and Field Officer, Ghana Statistical Service, Cape Coast, Ghana Apr 2018 - Feb 2019 As part of the Ghana Census of Agriculture in collaboration with the Ministry of Food and Agriculture, I played a critical role in gathering, analyzing, and validating data to support evidence-based policymaking. Successfully interviewed over 3,600 households across four districts, exceeding performance benchmarks and contributing significantly to the national agricultural data repository. Provided team-level data quality support, ensuring timely analysis and verification of collected data for submission. Compiled, organized, and manipulated field data to generate reports and visual summaries to support agricultural policy formulation by the Government of Ghana and the Ministry of Food and Agriculture. Input data into specialized templates and databases using digital tools such as tablets and speech-to-text entry software during and after fieldwork. I.T Technician and Administrative Support, Jun 2012 - Oct 2014 Mumford Methodist Church & Compassion (EMCDC), Mumford, Ghana As a key member of the administrative and technical team, I contributed to the transformation and growth of the school and community program under Ebenezer Preparatory School and Mumford CDC Effectively managed school operations and teaching staff, ensuring smooth academic coordination and daily activities aligned with the Compassion partnership objectives. Designed and implemented IT systems to digitize administrative records, manage academic data, and streamline account reporting for the school and Compassion project. Planned, organized, and evaluated administrative operations, overseeing multiple services including finance, school record management, procurement, and IT support. Led the financial planning and management, which resulted in the successful construction of a foundational school building, securing a safe learning environment for children. I.T Technician and Key Trainer, Electoral Commission Ghana, Apam, Ghana Mar 2012 - Dec 2016 During the national voter registration and electoral processes, I served as a key technical trainer and support technician, contributing significantly to Ghana’s democratic systems Successfully registered over 5,000 voters within the official registration period, ensuring data integrity and operational efficiency. Configured and deployed over 500 biometric registration and verification devices across multiple electoral zones. Diagnosed and resolved hardware, software, and system failures, using established procedures and best practices to reduce system downtime during critical electoral operations. Led training sessions for more than 560 field officers, ensuring seamless adoption of biometric voter registration systems and technologies. SKILLS Technical Skills: : Cloud Infrastructure Management (Office 365, Google Cloud), IT Systems Administration & Support, Network Setup & Maintenance, Domain & DNS Management, ERP Solutions (Microsoft Dynamics), Database Design & Management, Biometric Systems Configuration & Troubleshooting, Web Development & Hosting Solutions, Data Backup & Disaster Recovery, Cybersecurity & Data Protection, WordPress Soft & Interpersonal : Cross-Cultural Communication, Strategic Thinking, Problem Solving, Agile & Skills: Collaborative Teamwork, Project Coordination, Time Management, Multitasking, Adaptability, Innovation under Pressure Administrative & : Team Leadership & Staff Coordination, Financial Planning & Budget Control, Operations Management Skills: & Project Management, Strategic Workforce Support, Office & Records Management, Procurement & Contract Oversight, Stakeholder Engagement & Advisory Roles Data & Analytics Skills: : Data Visualization (Power BI, Excel, Google Data Studio), HR Analytics & Workforce Planning, Statistical Analysis, Stata, Reporting, Machine Learning, AI Integration in Analytics, Data Cleaning, Entry, & Validation, Trend Analysis & Forecasting, Performance Metrics Reporting, Dashboard Creation & KPI Monitoring Digital Transformation : ICT Policy Development & Implementation, Systems Architecture & Design, IT & Strategy: Governance & Digital Compliance, Digital Infrastructure Deployment, Process Automation & Optimization, Online Examination Portal Development, Collaboration Tool Integration (MS Teams, Google Workspace) Research & Consulting : Qualitative Analysis, Stakeholder Interviews & Needs Assessment, Report Writing & Skills: Presentation, Market & Policy Analysis, Research Methodology Design, Client Engagement & Relationship Management, International Development & ICT4D Consulting Training & Capacity : User Onboarding & IT Systems Training, Youth & Staff Mentorship in Digital Skills, Building: Online/Offline Workshops Facilitation, Community-Based IT Literacy Projects, Staff Coaching on Collaborative Tools Information Governance : GDPR & Local Data Protection Policy, IT Policy Drafting & Implementation, Risk & Compliance: Assessment & IT Audit Support, Data Compliance with National & Global Standards, User Training on Privacy & Security Measures