ADEKUNLE ABOSEDE ABISOLA
Virtual Assistant | Customer support
Lagos, Nigeria | --| LinkedIn | Portfolio
SUMMARY
● Motivated and detail-oriented Virtual Assistant with a strong background in administrative
support and customer service.
● Hands-on experience in managing communications, organizing data, and providing exceptional
service in fast-paced environments.
● Proficient in Microsoft Office, Google Workspace, and project management tools.
● Recently completed comprehensive training in virtual assistance.
● Eager to contribute effectively to a dynamic team.
EDUCATION
University of Ilorin – Ilorin, Nigeria
BSc. Physiology
EXPERIENCE
Team Lead, Emergency Medical Dispatch
Emergency Response Africa – Lekki, Lagos State
Sept 2011 – Aug 2015
Feb 2023 - Present
● Managed daily communications through calls, emails, and chats, handling more than 30
interactions per day.
● Provided supervisory oversight for the dispatch team, ensuring adherence to case management
protocols and achieving response time targets.
● Maintained and updated spreadsheets for inventory management and case documentation,
ensuring accuracy and timely data entry.
Team Lead, Emergency Dispatch and Customer Service
Rescue Technologies Limited – Victoria Island, Lagos State
Jun 2022 – Dec 2022
● Reviewed 50-100 calls per week for quality assurance, improving operational effectiveness by
30%.Managed daily email correspondence and organized sensitive data in over 10
spreadsheets, ensuring timely and accurate information retrieval.
● Coordinated and scheduled weekly team meetings, providing mentorship and training to new
employees.
● Drafted a new tariff plan to maximize profitability and corporate social responsibility.
Emergency Dispatcher and Customer Service Representative
Rescue Technologies Limited – Lekki Phase 1, Lagos State
Aug 2017 – Jun 2022
● Responded to 20-50 emergency and non-emergency calls per week, navigating multiple
computer systems to dispatch appropriate response teams.
● Prepared daily service reports and handled customer inquiries, resolving complaints promptly
and professionally.
● Provided administrative support including scheduling, inventory management, and office
organization.
Pharmacy Assistant and Customer Service Representative (Part-Time)
Ayobami Pharmacy – Ilorin, Kwara State
2010 – 2015
● Delivered personalized customer service, promptly resolving complaints and maintaining
accurate customer information in the database.
● Managed daily sales reports and account records, ensuring accuracy and consistency.
CERTIFICATION AND TRAININGS
● Virtual Assistant Program (ALX Africa) - 2024
● Basics of Medical Transcription (Alison) - 2024
● Virtual Assistant Skills Training (Remanda Biz Academy) - 2024
● Introduction to Project Management (aptlearn) - 2023
● Working as a virtual Assistant (Alison) - 2023
● Administrative Support (Alison) - 2020
● Diploma in Customer service (Alison) - 2017
SKILLS
● Virtual Assistant Skills: Calendar and schedule management, email and social media
management, data entry, online research, and document preparation.
● Customer Service: Strong relationship-building skills, effective communication, and issue
resolution.
● Administrative Support: Efficient multitasking, time management, and document organization.
● Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace
(Docs, Sheets, Calendar), project management tools (e.g., Trello, Asana), and adaptable to
various software tools.
● Problem-Solving: Strong analytical abilities, resourcefulness, and attention to detail.
● Communication: Excellent written and verbal communication skills, with experience in handling
sensitive information.
