I am a dedicated and solutions-driven Technical Support Engineer with a strong passion for helping users resolve technical issues and maximize their productivity. With experience in troubleshooting software, hardware, and network-related problems, I bring a calm, analytical approach to resolving even the most complex challenges.
Skilled in customer service, problem-solving, and using diagnostic tools, I aim to deliver clear, efficient, and friendly support. I am comfortable working with Microsoft products such as Windows, Office 365, and Azure, and I continuously seek to improve both technical knowledge and customer experience.
My goal is to not only fix issues but also empower users through guidance, clear communication, and consistent support.