Abiye Omonaa Maclyn
E-mail:-| Address: Lugbe, Abuja, Nigeria
Phone: (-
PROFESSIONAL SUMMARY
A confident and highly organized professional with expertise in administration, customer service, and
logistics. Skilled in maintaining accurate records, streamlining workflows, and enhancing customer
satisfaction. Strong interpersonal abilities combined with proficiency in office tools and technology. Adept at
multitasking and working collaboratively in team environments.
WORK EXPERIENCE
Medfield Consult Limited, Abuja
Office Secretary
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Manage and organize office schedules, appointments, and meetings.
Maintain accurate records and files related to client information, bookings, and
visa processing.
Serve as the first point of contact for clients, both in-person and via communication
channels.
Provide information and guidance on services like visa processing, flight bookings,
tours, and education advisory.
Help process payments for services rendered and keep track of invoices and
receipts for transactions.
Enimel Transport and Logistics, Port Harcourt
Administrative Assistant
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Dec 2018 – Apr 2020
Welcome and check guests in and out of the hotel.
Manage reservations and ensure that booking systems are up to date.
Process payments, including cash, card, or electronic transfers.
Handle correspondence, including emails, phone calls, and messages.
Handle guest inquiries, complaints, and requests in a courteous and professional manner.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Multi-NZ Nigeria Limited, Port Harcourt
Field Customer Service Representative
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May 2020–Sept 2021
Handle correspondence, including emails, phone calls, and official letters.
Manage and organize schedules, appointments, and meetings for staff and management.
Maintain and update company records, logistics files, and shipment documentation.
Serve as a point of contact for clients, addressing inquiries and concerns professionally.
Work alongside management to improve office procedures and logistics workflows.
Assist in processing invoices, payments, and budgets related to transport services.
Treasure Suites, Port Harcourt
Front Desk Officer
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Oct 2021 – Present
Address customer inquiries about products, services, and network issues.
Encourage customers to upgrade to advanced services, such as 4G LTE.
Guide customers through processes like SIM swaps or reactivations.
Assist in resolving technical or service-related issues.
Dec 2016 – Nov 2018
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Record and update customer details in MTN's database accurately.
EDUCATION
Rivers State University, Nigeria
2018
Bachelor of Education [B.Ed] in Business Education [Accountancy]
Greenfield’s Academy, Port Harcourt
Senior Secondary School Certificate Examination [WAEC]
KEY SKILLS
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Customer service
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Sales and marketing
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Problem solving and ability to multi-task
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Proficient in Microsoft office packages
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Team work and Conflict resolution
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Leadership and people management
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Attention to detail and quick adaptability
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Strong communication and interpersonal abilities.
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Excellent organizational and time management skills.
PROFESSIONAL TRAINING/CERTIFICATION
ALX AFRICA
Virtual Assistant Training | September 2024
JOBBERMAN NIGERIA
Jobberman Soft Skills Training | November 2021
SIDE HUSTLE/JOBBERMAN NIGERIA
Customer Relationship Management | October 2021
NYSC Discharge Certificate | June 2020
H & S KONSULTING LTD
Graduate Career Workshop [Service Availability] | January 2020
British International Safety Organization
Health, Safety and Environment [HSE Level 1, 2 & 3] | October 2019
Novelle Centre, Nigeria
Basic First Aid/CPR | October 2019
PROFESSIONAL MEMBERSHIP
Teachers Registration Council of Nigeria [TRCN] | 2021
REFEREES
Available on request
2012
