Abir Hossain Arnaj

I have over six years of experience working in customer service and telemarketing, and I’ve been part of multiple campaigns across different industries.

I started at SuperTel Ltd, where I worked as a Customer Service Representative on campaigns for Papa John’s and Domino’s. My role was mainly inbound — taking orders, handling customer issues, and coordinating deliveries. This helped me build a strong foundation in communication, patience, and handling customers professionally. I was able to maintain a customer satisfaction rate of over 85% and was recognized for reliability and teamwork.

After that, I moved into outbound sales at 360-Supports, working on a timeshare sales campaign. Here I was making over 90 calls a day, speaking with potential customers, presenting offers, and handling objections. This is where I developed my confidence in sales and learned how to guide conversations toward a decision.

I then worked with Sygnius Solutions on MCA (Merchant Cash Advance) and ERC campaigns, where I spoke directly with business owners. This required a more professional and structured approach, as I had to explain financial products clearly, qualify leads, and maintain accurate CRM records after every call.

Later, I joined Destinations Travels, focusing on vacation sales. My role involved promoting travel packages, building interest, and converting leads into customers. I consistently met daily targets and was able to maintain strong relationships with clients.

Currently, I run my own small remote support operation, Offshores Support, where I manage a team of agents handling both inbound and outbound campaigns for international clients. My responsibilities include training agents, monitoring performance, maintaining quality standards, and ensuring smooth communication between clients and the team.

In terms of skills, I’m confident in outbound calling, objection handling, customer communication, CRM management, and working in high-volume call environments. I’m also comfortable working remotely, adapting to different campaigns, and staying consistent with performance.

Overall, my experience has given me both hands-on calling skills and a clear understanding of how call center operations work from both an agent and management perspective.