Abiola Kolade

I am a professional Virtual Assistant with over 3years of supporting entrepreneurs, small business owners, and online brands with a wide range of tasks in administrative support, social media management, and customer service. My goal is to help businesses stay organized, maintain a strong online presence, and provide exceptional support to their customers.

In my role as an Administrative Assistant, I’ve managed daily operations such as email and calendar management, data entry, online research, and file organization. I’m proficient in tools like Google Workspace (Docs, spreadsheet, calendar, Drive), Asana& Trello. I excel at handling repetitive or time-consuming tasks efficiently, so my clients can stay focused on high-level work.

As a Social Media Manager, I’ve supported clients with content scheduling, caption writing, and audience engagement across platforms like Instagram, Facebook, and LinkedIn. I use tools like Canva to create and manage content calendars. While I’m not a graphic designer, I can create visually appealing, branded posts and monitor basic analytics to help improve engagement and reach.

My Customer Service experience includes handling email inquiries, live chat support, and CRM updates. I’ve worked with platforms like Zendesk, Freshdesk, and HubSpot to resolve issues, respond to customer concerns, and ensure prompt, professional communication. I understand how to de-escalate situations and maintain a positive tone.

I’m known for being organized, responsive, and detail-oriented. I work well independently, manage deadlines effectively, and enjoy learning new tools or adapting to different client needs. I also value clear communication and prioritize staying aligned with my clients' expectations and goals.

If you're looking for a reliable Virtual Assistant who can take on daily admin, manage your social media presence, and deliver excellent customer service, I’m confident I can provide the support you need. I take pride in helping businesses run smoother and more efficiently.

Let’s work together to make your workload lighter and your business stronger.