Abiola Janet Amune

AMUNE ABIOLA JANET Virtual Assistant | Sales & Customer Support Specialist PROFESSIONAL SUMMARY I am a results-driven High Ticket Sales Closer, Appointment Setter, Customer Relationship Manager, Technical Support Specialist, and Virtual Assistant passionate about helping businesses generate qualified leads, book sales calls, improve customer relationships, and grow revenue. I have generated 2,000+ targeted leads per campaign, booked 10+ qualified appointments weekly, managed 500+ CRM contacts, and handled 40–60 customer inquiries daily. I support founders, startups, and remote teams by managing sales operations, customer interactions, technical support, and administrative tasks to improve efficiency and drive business growth.  CORE SKILLS • Sales & Telemarketing (Inbound and Outbound) • Lead Generation & List Building • Email Marketing & Email Outreach • Appointment Setting & Calendar Management • Chat Support & Email Support • Client & Account Management • Ticket Management & Issue Resolution • CRM Management (HubSpot, Freshdesk, Zendesk, Intercom) • Follow-Ups, Retention & Upselling • Remote Work Productivity & Time Management TOOLS & TECHNOLOGIES • CRM: HubSpot, Salesforce, Freshdesk, Bitrix24, Intercom • Lead Generation Tools: Apollo, PhantomBuster, Aerolead, Snov, Lemlist • Productivity: Microsoft Word, Excel, Outlook, Google Docs, Sheets, Drive • Collaboration: Zoom, Slack, Trello, Asana • Support Tools: CRM-based ticket tracking, shared inbox management, live chat platforms • Other: Canva, Internet Research Tools PROFESSIONAL EXPERIENCE Sales & Client Relations Executive Mutual Benefits Life Assurance Plc : Jan 2017 – Jan,2026 • Conduct inbound and outbound sales calls and telemarketing activities to generate and qualify 30–50 leads weekly. • Execute email marketing and follow-up campaigns to nurture prospects and improve conversion rates. • Set appointments and manage calendars for consultations and client meetings. • Manage a portfolio of clients, providing ongoing account management, renewals, and relationship support. • Maintain accurate CRM records, track sales activities, and update client communication logs. • Resolve client inquiries and issues through structured follow-ups, improving retention and customer satisfaction. Virtual Assistant / Executive Support Specialist (Remote) SGEIT Solution — Apr 2025 – May 2025 • Generated targeted lead lists and supported sales outreach campaigns. • Managed email inboxes, client communications, and chat-based support channels. • Scheduled meetings, coordinated appointments, and handled calendar management. • Tracked tasks and client requests using CRM and project management tools. • Provided administrative and customer support in a fully remote environment. Customer Support Representative Defastylehouse — Jan 2016 – Dec 2016 • Handled 20+ daily customer inquiries via phone, chat support, email support, and ticket management systems. • Logged and tracked customer issues in CRM and ticket queues to ensure timely resolution. • Converted support interactions into sales opportunities through product recommendations. • Resolved complaints efficiently, reducing repeat issues and strengthening customer loyalty. EDUCATION • Federal University of Agriculture, Abeokuta • B.Sc. Aquaculture and Fisheries Management — 2008 CERTIFICATIONS • IT Support Skills – Digital Witch Community (2025) • Data Entry & Office Productivity – Accounting Hub (2024) • DevOps & Cloud Security – Digital Witch Community (2025) ADDITIONAL VALUE • Strong verbal and written communication skills • Highly organized, detail-oriented, and target-driven • Fast learner with adaptability to new tools and workflows • Fully equipped for remote work with reliable internet and power