Abiola Janet Amune

AMUNE ABIOLA JANET Virtual Assistant | Sales & Customer Support Specialist PROFESSIONAL SUMMARY Reliable and results-driven Virtual Assistant and Customer Support Specialist with over 5 years of experience in sales, lead generation, telemarketing, and client management. Proven ability to support business growth through email marketing, appointment setting, CRM management, and consistent follow-ups. Experienced in chat support, email support, and ticket management, with a strong focus on delivering excellent customer experiences in remote work environments. CORE SKILLS • Sales & Telemarketing (Inbound and Outbound) • Lead Generation & List Building • Email Marketing & Email Outreach • Appointment Setting & Calendar Management • Chat Support & Email Support • Client & Account Management • Ticket Management & Issue Resolution • CRM Management (HubSpot, Freshdesk, Zendesk, Intercom) • Follow-Ups, Retention & Upselling • Remote Work Productivity & Time Management TOOLS & TECHNOLOGIES CRM: HubSpot Lead Generation Tools: Apollo, PhantomBuster, Aerolead, Snov.io, Lemlist Productivity: Microsoft Word, Excel, Outlook, Google Docs, Sheets, Drive Collaboration: Zoom, Slack, Trello, Asana Support Tools: CRM-based ticket tracking, shared inbox management, live chat platforms Other: Canva, Internet Research Tools PROFESSIONAL EXPERIENCE Sales & Client Relations Executive Mutual Benefits Life Assurance Plc — Jan 2017 – Present • Conduct inbound and outbound sales calls and telemarketing activities to generate and qualify 30–50 leads weekly. • Execute email marketing and follow-up campaigns to nurture prospects and improve conversion rates. • Set appointments and manage calendars for consultations and client meetings. • Manage a portfolio of clients, providing ongoing account management, renewals, and relationship support. • Maintain accurate CRM records, track sales activities, and update client communication logs. • Resolve client inquiries and issues through structured follow-ups, improving retention and customer satisfaction. Virtual Assistant / Executive Support Specialist (Remote) SGEIT Solution — Apr 2025 – May 2025 • Generated targeted lead lists and supported sales outreach campaigns. • Managed email inboxes, client communications, and chat-based support channels. • Scheduled meetings, coordinated appointments, and handled calendar management. • Tracked tasks and client requests using CRM and project management tools. • Provided administrative and customer support in a fully remote environment. Customer Support Representative Defastylehouse — Jan 2016 – Dec 2016 • Handled 20+ daily customer inquiries via phone, chat support, email support, and ticket management systems. • Logged and tracked customer issues in CRM and ticket queues to ensure timely resolution. • Converted support interactions into sales opportunities through product recommendations. • Resolved complaints efficiently, reducing repeat issues and strengthening customer loyalty. EDUCATION • Federal University of Agriculture, Abeokuta • B.Sc. Aquaculture and Fisheries Management — 2008 CERTIFICATIONS • IT Support Skills – Digital Witch Community (2025) • Data Entry & Office Productivity – Accounting Hub (2024) • DevOps & Cloud Security – Digital Witch Community (2025) ADDITIONAL VALUE • Strong verbal and written communication skills • Highly organized, detail-oriented, and target-driven • Fast learner with adaptability to new tools and workflows • Fully equipped for remote work with reliable internet and power