Abiola Balogun

ABIOLA BALOGUN Hull, HU5 2EL |-, |- PROFESSIONAL SUMMARY A detail-oriented Individual with extensive background in advanced management processes, client services, business analytics and sales. Highly astute and skilled analyst capable of finding effective resolutions for complex issues. Promoting dynamic listening and team collaboration skills. Energetic, friendly personality with exceptional upselling and cross-selling skills. EXPERIENCE 02/2024 to date Customer Service Advisor ResQ LTD – Hull,UK • Accurately enter customers information and sales data into the CRM system, also generate reports on sales performance, call metrics, and customer feedback for management review by adhering to company policies, procedures, and compliance standards. • Provide information about products, services, pricing, and promotions to customers who are interested or have inquiries. • Established trust and credibility with customers by building rapport and addressing any concerns or objections they may have and provide solutions to meet their needs. • Ensured that all interactions with customers are conducted ethically and in accordance with regulatory requirements. 09/2023 to 01/2024 Customer Experience Analyst (Remote) Tender Financial Technologies - Lagos, Nigeria • Analyzed and generated feedback report based on customer feedback data. • Conducted data research to identify market trends and insights. • Implemented a strategy to maintain relationships with customers using personalized interactions. • Collaborated with the product team to align strategies with customer needs. 07/2019 to 09/2022 Customer Insights Analyst Stanbic Ibtc Group - Lagos, Nigeria • Improved customer satisfaction by researching and resolving client's problems, sometimes acting as the operations liaison between other banks departments when necessary • Built strong relationships with key and diverse stakeholders to manage their multiple needs and to ensure the delivery of customer solutions • Identified emerging opportunities and threats in the market and made recommendations to maintain a competitive edge. • Collaborated with marketing and product teams to develop targeted campaigns and promotions aimed at specific customer segments. 09/2018 to 07/2019 Assistant, Accounts Officer NPF Microfinance Bank - Lagos, Nigeria • Developed Functional and financial solutions to help clients meet their national and international needs. • Conducted bank statement analysis for credit appraisal purposes. • Prepared daily reconciliation reports for branch assets like credit reports and post salary schedules. • Collaborated with staff to formulate budgets and improve department revenue. 05/2017 to 04/2018 Pension Analyst Ondo State Pension Commission - Nigeria • Regulated and supervised pension fund administration and custodianship. • Assisted with financial analysis of the investment performances of the pension fund administrators under the commission. • Developed excellent working knowledge of industry trends and improvements in processes. CORE SKILLS AND ABILITIES • Expert experience in business process modeling and analysis. • CRM and Automation: Salesforce (Ranger). • Proficient in the use of SPSS, Microsoft Office Suite (including Excel, PowerPoint, Outlook), PowerBI and SQL for data analysis and presentation. EDUCATION • Payment Processing. • Excellent prioritization and time management skills. • Experienced knowledge of IT delivery lifecycle. • Excellent understanding of Risk management. 2023 Master of Science: Business Management University Of Hull - Hull, United Kingdom • Graduating Grade: Merit 2016 Bachelor of Science: Actuarial Science University Of Lagos - Lagos, Nigeria • Graduating Grade: Second Class Upper 2:1 CERTIFICATIONS Salesforce (Ranger Status), Anti-Money Laundering (AML)/Know Your Customer (KYC)/Countering Financing of Terrorism (CFT) & Whistle blowing, June 2021, Member, Chartered Institute of Project Management. LEARNINGS Practical Creativity for Everyone. March 2021. Being the best you: Selfimprovement Modeling, July 2020. Office online essential Training, July 2020. Cognitive Technologies the Real Opportunity for Business, Jun 2020 Digital Transformation, Jun 2020 Effective Leading Digital Transformation, Jun 2020