ABIOLA AJAYI
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PROFESSIONAL SUMMARY
Committed and innovative Business Analyst with experience in delivering business change projects. Proven success in leading
research to understand organisational needs, recommending and documenting operational changes to generate measurable
improvements. With a proven record of success leading all phases of diverse projects: proficient in Agile & Waterfall project
management methodologies and skilled with the ability to ensure high-quality deliverables that meet or exceed timeline and
budgetary targets. I am now seeking my next remote opportunity in a progressing organisation.
EXPERIENCE & NOTABLE CONTRIBUTIONS
WORK HISTORY
THE NEWLEAF CONSULTING LIMITED (UK) - London
BUSINESS ANALYST {Remote}
12/2023 - Current
Worked on a Target Operating Model {TOM} project. This project was set up to clearly define the processes, people, and tools
required to ensure the smooth running of the firm, also including the introduction of lean processes required to eliminate
additional costs.
See roles & responsibilities below:
• Collaborate with business stakeholders to gather and document requirements
• Produced written documentation and visual presentations to report data to influence key stakeholders.
• Conduct detailed analysis of business processes to identify areas for improvement and recommend solutions.
• Develop functional specifications, use cases, and process flow diagrams to support the development and implementation of
IT solutions.
• Facilitated meetings and workshops with stakeholders to validate requirements and ensure alignment with business
objectives.
• Worked closely with development teams to translate business requirements into technical specifications for the developers
• Perform data analysis and create reports to support decision-making and track project progress.
• Assist in user acceptance testing (UAT) and provided support during the implementation phase.
• Used Agile and Scrum methodologies to manage project deliverables and timelines.
STRATA CONSULTING LIMITED - LONDON
BUSINESS ANALYST {Remote}
09/2022 – 11/2023
Worked on Password Management Project. This project was set up to automate the generation of safe and secure passwords
for employees within the organisation, reducing the risk of data loss resulting from password compromise.
See the roles & responsibilities below:
• Conducted research and analysis to support business case development and project planning.
• Created process flow diagrams, wireframes, and mock-ups to illustrate business requirements.
• Supported project managers in tracking project milestones and deliverables.
• Participated in stakeholder meetings and workshops to capture feedback and update requirements.
• Assisted in the development of training materials and user guides for new systems and processes.
• Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and
projects.
• Conducted in-depth impact analyses, assessing the potential effects of proposed initiatives on the organization.
Public
CORONATION MERCHANT BANK
PRIVATE BANKING RELATIONSHIP MANAGER (TEAM LEAD)
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• Developed strategies to identify new clients through market segmentation and applying different approaches in targeting
and selecting clients with a major focus on UHNI and HNI clients thereby increasing the company’s revenue by 40% thus
achieving its profitability goals.
• Established relationships with product specialists and other internal stakeholders to customize product solutions for clients
• Led business development activities across the Lagos, Abuja, and Port-Harcourt regions managing a team of 8 people
• Led a team of 4 to execute strategies for cross-selling and up-selling of products and services which improved the team’s
productivity by 62% through regular coaching and training.
• Utilized knowledge of financial instruments to propose funding/ investment strategies as required
• Actively involved in the implementation strategy for the Private Banking& Wealth Management Go-To-Market initiatives
to grow the Private Banking business.
• Cross-sells products by leveraging on FI relationships including coordinating with other business units and product
specialists to market the bank’s products and services for customized solutions
• Enhanced clients’ experience by providing timely information and advice to address their financial needs which translated to
a customer satisfaction rating score of 96%.
FIRST BANK NIGERIA PLC
RELATIONSHIP MANAGER (PRIVATE BANKING)
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• Provided specialist financial advice and support to clients within the affluent market segment with a bid to ensure that
their lifestyle and investment needs were met.
• Achieved an increase in balance sheet by 45% by providing Private Banking investment portfolios/services to meet client’s
needs
• Analyzed competitions & formulated counter strategy to safeguard the Banks position and win new business
• Managed and deepened relationships with existing and prospective clients
• Ensured efficient service and maintenance of existing accounts thereby increasing clients' wallet share by 50%.
• Reactivated inactive/dormant accounts thereby reducing dormancy ration by 30%.
CREDITVILLE NIGERIA LIMITED
WEALTH MANAGER
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• Managed relationships with high-net-worth individuals (HNIs) as the pioneer staff thereby building the company’s
balance sheet from scratch to over N200 million within one year achieving a 200% sales target.
• Coordinated resolution of issues/concerns received from the client with input from the management team.
• Provided support on products and services
• Utilized knowledge, experience, and expertise to lead a comprehensive discovery analysis that identifies differentiating
information and variables to be used in the financial planning process.
• Participated in internal research projects and special client assignments as needed
• Developed customized presentation materials for existing clients
• Independently improved and streamlined the service model and operational procedures for the team which contributed to
the company’s overall performance
• Assisted in business development efforts from time to time.
PRIMERA AFRICA FINANCE GROUP
ACCOUNT MANAGER – PRESTIGE BANKING
03.2017 -05.2019
• Built and managed strategic relationships for fixed deposit customers, serving as the single point of contact for new
businesses as well as existing portfolios. Managing the funds of High-Net-worth Individuals (HNIs).
• Prepared and presented proposals and Product papers to management and other stakeholders as due.
• Conducted Market and product research analysis utilizing Customer product feedback information to recommend
improvement to management.
• Consolidated and analyzed financial data considering the company’s goals and financial standing.
• Provided creative alternatives and recommendations to reduce costs and improve financial performance.
STANBIC IBTC BANK PLC, Lagos
Public
03.2013 – 12.2016
PERSONAL BANKER
• Managed interactions with high-net-worth clients, providing personal banking Services and portfolio advisory and support.
• Facilitated the achievement of expansion, cost management, and customer retention targets by implementing effective
call plans and cross-selling strategies.
• Maintained relationships with existing customers to sustain high satisfaction ratings and retention.
• Prepared credit and financial information to streamline loan processes and discount loan transactions; prepared loan
worksheets for submission to loan processing for closing documents.
• Assisted customers during loan and account application process in accordance with internal and federal policies and
procedures.
• Trained team members to develop sales opportunities towards the achievement of customer service and sales goals.
ZENITH BANK PLC
CONSUMER BANKER
03.2008 – 02.2013
• Managed the operations of the Vault administration and supervised cash lodgment activities.
• Reviewed and approved overdrafts and checks for cashing, processed transactions, and provided information on accounts
and services for customers.
• Coordinated cash procurement (including foreign currencies), as well as cash/cheque disbursement.
• Ensured accurate bank lodgment and reconciliation of transactions, as well as Mobilization of deposits and withdrawals.
• Sold bank products and services to prospects and customers.
• Monitored ATM usage and maintained fully functional ATMs and ATM-related services to customers.
• Reconciled e-journal programming modules.
EDUCATION
MBA (in-view)
Nexford University |2024
B.Sc. Economics
University of Ado-Ekiti, Ekiti State |2007
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SKILLS
Business Process Analysis
Requirements Gathering and Documentation
Data Analysis and Visualization
Project Management
Agile and Scrum Methodologies
Stakeholder Management
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Problem-solving and Critical Thinking
Attention to Detail
Gap analysis
Strategic decision-making
User acceptance testing
TRAININGS
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Credit Appreciation Training Program for Senior Executives (Coronation Merchant Bank Ltd)
Basic Accounting and Financial Analysis (Zenith Bank Plc)
Consumer Relationship Management Course (H.Pierson Associates Ltd)
Essential Selling and Marketing Skills (i-Skill Knowledge Management)
Principles of Project Analysis and Evaluation (PRINCE2)
Business Analysis Certification (Almond Careers Group)
Advanced Excel Skills: Building financial functions into MS Excel(PMT, FV, PV, PPMT, IPMT), Pivot Tables
and Charts,What- If Analysis, Excel Macros, etc.
Computer Application Proficiency
REFERENCES
Available on request.
Public
