Abiola Adeshina

ADESHINA ABIOLA SULIAT -|-0yo State,Ibadan.Nigeria PROFILE SUMMARY To develop my career in a dynamic and reputable organization that is deeply interested in teamwork, my ability to provide unique skills and pick up challenges will be recognized. completing tasks independently and working effectively with cross-functional teams to ensure operational and service excellence. CORE COMPETENCIES • • Ability to identify errors • High level of attention to detail. • Customer Relations • Strategic Thinking Documentation & Control • Records Management • Database Management PROFESSIONAL EXPERIENCE CONTACT CENTER AGENT | ECO BANK. Outsourced—CATILAS RESOURCES LIMITED • • • • • • • • Respond to customer inquiries via multiple channels. Resolve customer issues promptly and efficiently. Provide product/service information and support. Communicate clearly and professionally. Active listening and problem-solving skills. De-escalate conflicts and resolve complaints. Accurately document customer interactions. Update customer records and databases. Secretary |St. Luke Chiropractic Specialist Clinic • • • • • • • • • • • |2022 | Manage calendars, schedules, and appointments. Prepare and distribute documents, reports, and presentations. Maintain accurate records, files, and databases. Answer and direct phone calls, emails, and messages. Respond to correspondence and inquiries. Maintain office supplies and inventory. Coordinate travel arrangements and accommodations. Ensure compliance with office policies and procedures. Coordinate meetings, conferences, and special events. Assist colleagues with tasks and projects. Provide training on administrative procedures. |2018| -CUSTOMER RELATIONSHIP OFFICER | DB WASHOP LIMITED Lagos State. • • • • • • Develop and execute customer relationship strategies. Build rapport with customers through regular communication. Identify and address customer concerns. Analyze customer data to identify retention opportunities. Implement retention strategies to minimize churn. Conduct customer feedback sessions. SALES REPRESENTATIVE | Derins Bijoux • • • • • | 2013| |2012 | Build and maintain relationships with existing customers. Negotiate and close sales deals. Provide exceptional customer service. Respond to customer inquiries and resolve issues. Ensure customer satisfaction and loyalty. PROFESSIONAL INSTITUTION AND COURSES ATTENDED • • • Human Resources Management (JPTS Institute of Science Management & Technology) Diploma in Project Management (JPTS Institute of Science Management & Technology) Property Management and Virtual Assistant Skills. Technology Skill • • • Microsoft Office Suite. Canva Social Media Marketing. EDUCATION Bachelor in Sciences | childhood Education Tai Solarin University of Education |2018| National Diploma | Business administration. D.S Adegbenro Ict polytechnic - Ogun |2014| WASSCE Ideal Girls High School | Randle Lagos. MEMBERSHIP/CLUB: • LEO CLUB OF NIGERIA |2011| REFERENCES *** References will be made available on request. ***