Abiola Adefala

ADEFALA ABIOLA FREELANCER CONTACT --www.Bibitech86.com VIRTUAL ASSISTANT Dedicated and skilled virtual assistant with a diverse background in insurance, business management, and customer support. Proficient in technical support, CRM tools utilization, email management, and customer relationship management. Strong communicator with a proven track record of efficient teamwork and collaboration. Seeking to leverage comprehensive skills and experiences in a virtual assistant role. 9, Ambali street, Ahmadiya Lagos Nigeria SKILLS Virtual Assistant Excellent Communication skills Technical Support, Meeting Scheduling Time & Email Management Administrative skills, CRM tools Utilization, Attention to Details, Problem-Solving ability Customer relationship management, Teamwork EDUCATION DIGITAL WITCH TRAINING SCHOOL- Certification in Customer support Virtual Assistant Technical Support PROFESSIONAL EXPERIENCE FEDERAL AIRPORT AUTHORITY OF NIGERIA Invoicing Assistant Prepare and generate invoices accurately and promptly based on sales orders, contracts, or services rendered. Correspond with customers via email, phone, or mail to address billing inquiries, resolve discrepancies, and provide assistance as needed. Prepare and send periodic statements to customers summarizing their outstanding balances and transactions. Keep track of overdue invoices and follow up with customers regarding payment status to expedite collections Assist with general administrative tasks within the account department, such as filing, scanning, and responding to routine inquiries. Double-check all data on invoices for accuracy, ensuring correct pricing, discounts, and taxes are applied. NATIONAL OPEN UNIVERSITY of NIGERIA- THE POLYTECHNIC of IBADAN Bachelor of Business Management & Entrepreneurship Rector’s Office Assistant THE POLYTECHNICS of IBADAN- Insurance and Risk Management Member of the Prudent Underwriter Departmental Head LANGUAGES English - - Oversee day-to-day office operations, including office supplies inventory, equipment maintenance, and coordination of office services. Offer assistance and information to visitors, guests, and callers to the Rector's office in a courteous and professional manner. Collaborate with other staff members on special projects, initiatives, or assignments assigned by the Rector, providing administrative and logistical support as required. Perform general administrative tasks such as photocopying, scanning, filing, and distributing documents to support the smooth operation of the Rector's office. Manage incoming and outgoing correspondence, including emails, letters, and phone calls, on behalf of the Rector. Maintain and update the Rector's schedule, including appointments, meetings, and events, to ensure efficient time management. Coordinate and schedule meetings for the Rector with faculty members, staff, students, and external stakeholders. ADEFALA ABIOLA FREELANCER TO WHOM IT MAY CONCERN, As a seasoned freelancer, I have honed my abilities in providing top-notch virtual assistance and customer support services to clients across various industries. My technical skills enable me to navigate seamlessly through different CRM tools, ensuring streamlined processes and enhanced productivity. Whether it's managing calendars, handling emails, or resolving technical queries, I am adept at multitasking and delivering exceptional results with precision and efficiency. Moreover, my strong communication and management skills have been instrumental in fostering positive client relationships and driving customer satisfaction. I thrive in fast-paced environments, where effective communication and problem-solving abilities are paramount. My commitment to delivering high-quality support, coupled with a proactive approach to addressing challenges, has consistently earned me commendation from clients and peers alike. I am eager to leverage my expertise to contribute to your continued success and make a meaningful impact within your organization. Enclosed is my resume, which provides further details about my qualifications and experiences. Thank you for considering my application. I am enthusiastic about the opportunity to discuss how my skills and experiences align with the needs of your team. And I am available for an interview at your earliest convenience . SINCERELY, Adefala Abiola ADEFALA ABIOLA